Customer Zone Technician II

Frontier Communications; Baytown (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Zone Technician II to join their dynamic team in Baytown, Texas. In this pivotal role, you will be responsible for installing and maintaining vital telecommunications equipment, ensuring seamless service for customers. Your expertise in troubleshooting and customer service will be essential as you work both indoors and outdoors, utilizing various tools and equipment. This role offers an exciting opportunity to contribute to enhancing digital access across the nation, while working in a supportive and inclusive environment. Join us in our mission to connect communities and make a difference!

Qualifications

• One year experience in equipment installation or similar roles.
• Ability to read and interpret electrical wiring diagrams.

Responsibilities

• Install and maintain voice, data, and ancillary equipment.
• Troubleshoot and repair network services and equipment.

Skills

Cable Installation

Troubleshooting

Customer Service

Electrical Wiring

Test Equipment Operation

Education

Degree in Electronics Technology

Tools

VOM (Volt-Ohm Meter)

Aerial Lift Vehicles

Hydraulic Tools

Job description

Req#: 08709540-52fc-40df-8eff-4e358ccd6452

Customer Zone Technician II

Job ID: CUSTO012575

Job Title: Customer Zone Technician II

Location: 8304 N MAIN STREET, BAYTOWN, TX 77521

Union: CWA 6171 - CBA 048

Hiring Manager: Kelly McGee

# of Openings: 1

Posting Dates: 3/4/25 - 3/18/25

Wage Range: $17.64 - $37.75 per hour

Summary

Performs tasks necessary for service order and repair activity associated with sealed/ unseated network facilities (copper and fiber) from central office frames to CPE systems. Provide installation and maintenance of voice, data, and ancillary equipment, and network services. Installs, maintains, rearranges, repairs and removes cables, terminals and other associated apparatus in the outside and inside plant network. Performs other duties as required.

General Duties

Duties include, but are not limited to, the following:

• Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data and ancillary equipment and network services.
• Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire. Locates cable and associated equipment faults, effects repair and restores service outages. Performs cable pair recovery activity.
• Interfaces with customer to further analyze installation and repair issues. Responds to inquiries and provides follow-up.
• Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment.
• May be required to perform additional duties and tasks as required by the Company.
• Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear.

Basic Qualifications

• Tests– Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
• Ability to identify and distinguish audible tones/levels and colors.
• Ability to work in confined areas.
• Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pullbox covers, etc.
• Ability to climb poles/ladders.
• Ability to lift, carry, set-up, climb and take down ladders.
• Ability to communicate naturally and pleasantly over the telephone and/or in person.
• Requires alertness and attention to detail. Ability to work under stress.
• A valid driver’s license. Able to meet medical and driver certification. Requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours. May require more specialized driver’s License, such as Chauffeur’s License, based on State Regulations.
• Able to read and interpret architectural, electrical wiring diagrams.
• Able to operate test equipment such as VOM, test sets, etc.
• Exposed to high voltage electrical power lines, explosive and/or flammable liquids and gases, oxygen deficiency, carbon monoxide, lead toxicity and asbestos materials. Works with molten lead and wax.
• Ability to qualify for DOD security clearance.
• Must be available to work tours as scheduled including weekdays, nights, weekends, holidays and for callouts and/or overtime as required.
• One year experience in one or a combination of: Equipment Installer, Cable Splicer, Lineworker, Customer Zone Technician I, Customer Zone Tech II, Fiber Network Field Technician.

Education

Desire a degree in electronics technology, to include successful completion of digital logic, electronic communications, and microprocessor fundamentals from an accredited or recognized educational institution.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

About the company

Frontier Communications Corporation is an American telecommunications company.