Customer Xperience Xpert

Champion Xpress Car Wash; Lubbock (TX); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Champion Xpress Car Wash is seeking an experienced Customer Service Specialist to provide exemplary customer service in Lubbock, Texas. This role involves enhancing customer satisfaction, loyalty, and retention efforts throughout the organization.

You will manage customer interactions and ensure timely resolution of issues, establishing a foundation for customer loyalty through superior communication and service practices.

Qualifications

• Strong passion for communications and customer service.
• Proven record managing customer service data.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Improve customer service experience.
• Develop loyalty and retention of customers.
• Respond to customer issues in a timely manner.

Skills

Customer service expertise

Project management skills

Oral and verbal communication

Attention to detail

Technological proficiency

Education

Bachelor’s degree in Business Administration

1-3 years experience in similar role

Tools

Microsoft Office (Excel, Outlook)

Mac (Pages & Numbers)

Job description

Job Details

Job Location: ADMNHQ - LUBBOCK, TX 79424

Salary Range: $16.00 - $18.00 Hourly

Seeking an experienced Customer Service Specialist to provide excellent customer service and to promote customer service efforts throughout the organization. Works directly with customers to increase satisfaction, loyalty and retention.

Responsibilities

• Improve customer service experience
• Create engaged customers to facilitate organic growth
• Develop loyalty and retention of customers
• Take ownership of customers’ issues and follow problems through to resolution
• Respond to customer issues in a timely manner
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze customer relations data statistics and share reports throughout the organization
• Provide insight into industry’s developments and apply best practices to areas of improvement
• Develop expert-level knowledge of Sonny’s Controls and serve as support for on-site team members
• All other marketing responsibilities as assigned

Qualifications / Skills

• Passion for communications and customer service
• Strong project management skills
• Top-notch oral and verbal communication skills
• Strong knowledge of communication practices and techniques
• Proven experience managing customer service data
• Detail-oriented approach with ability to work under pressure to meet deadlines
• Impeccable time management skills with the ability to multitask
• Working knowledge of customer service software, databases and tools
• Strong technology skills

Education and Experience Requirements

• Bachelor’s degree in Business Administration or related field preferred
• 1-3 years experience with similar role
• Proficient in Microsoft Office (Excel, Outlook), Mac (Pages & Numbers)

Job Type

Full-time

Hourly

$16.00 - $18.00

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift

• Day shift
• Evening shift

Weekly Day Range

• Monday to Friday - Rotating weekends

Work Setting

• In-person

Experience

• Customer service: 3 years (Preferred)

Work Location

In person