Customer Experience Specialist

Jobtailor; Minneapolis (MN); On-site; USD 52,000 - 78,000; Full time

Job summary

Jobtailor in Minneapolis seeks an experienced Registration & Data Specialist to manage registration data for Travel & Events programs, ensuring data integrity, budgeting, and client reporting.

You will coordinate with Travel Directors, onsite teams, and vendors, using Cvent, RainFocus, or Swoogo, and deliver final program reporting for billing. Strong Excel skills and detail orientation are essential.

Qualifications

• 4 year degree or equivalent experience required.
• Advanced MS Excel skills (macros, formulas, lookups) preferred.
• Experience with travel/meetings technology systems a plus.

Responsibilities

• Provide focused registration expertise and manage registration data deliverables for Travel & Events programs.
• Manage program efficiencies, data management budgets, client billing reports, vendor reports, buy-in programs, and activity expense collection.
• Maintain registration database integrity throughout each program lifecycle, including Cvent charges.
• Communicate budget-to-actual hours and resolution recommendations to management.
• Collaborate on registration qualification, database setup, technology support, website review, and testing.
• Serve as the central registration point of contact within Travel & Events.
• Manage hotel room blocks, rooming lists, attrition, penalties, activity counts, and special requests.
• Answer attendee phone calls and emails within specified SLAs.
• Maintain standard and custom client reporting requirements.
• Provide data management support during program operations, including onsite travel when applicable.
• Collaborate with Travel Directors and onsite teams on participant changes.
• Provide final program reporting for billing.
• Support the Mobile App and Customer Xperience.
• Help develop consistent processes and identify and communicate best practices.

Skills

Registration Management

Data Management

Microsoft Excel Advanced

Cvent Experience

Travel Industry Knowledge

Operational Skills

Education

4-year degree or equivalent experience

Tools

Cvent

RainFocus

Swoogo

Microsoft Office

Job description

• Provide focused registration expertise and manage registration data deliverables for Travel & Events programs
• Manage program efficiencies, data management budgets, client billing reports, vendor reports, buy-in programs, and activity expense collection
• Maintain registration database integrity throughout each program lifecycle, including Cvent charges
• Communicate budget-to-actual hours and resolution recommendations to management
• Collaborate on registration qualification, database setup, technology support, website review, and testing
• Serve as the central registration point of contact within Travel & Events
• Manage hotel room blocks, rooming lists, attrition, penalties, activity counts, and special requests
• Answer attendee phone calls and emails within specified SLAs
• Maintain standard and custom client reporting requirements
• Participate in program briefings, debriefs, and TD briefings
• Provide data management support during program operations, including onsite travel when applicable
• Collaborate with Travel Directors and onsite teams on participant changes
• Provide final program reporting for billing
• Support the Mobile App and Customer Xperience
• Help develop consistent processes and identify and communicate best practices
• Perform other duties as assigned

Requirements

• 4 year degree or equivalent experience
• Computer proficiency in Microsoft Office Suite
• Advanced knowledge of MS Excel, including Macros, V-lookup, and formulas
• 1+ years of operational business experience
• Preferred: knowledge of the meeting/event industry
• Preferred: experience with travel technology systems including Cvent, RainFocus, or Swoogo
• Ability to handle multiple projects simultaneously

Core Competencies

Demonstrates expertise in registration management and data integrity within Travel & Events programs, utilizing advanced skills in Microsoft Excel and familiarity with travel technology systems like Cvent. Capable of managing multiple projects while ensuring effective communication and collaboration with stakeholders.

Highest-signal resume keywords

• Registration Management
• Data Management
• Microsoft Excel Advanced Skills
• Cvent Experience
• Operational Business Experience

Hard Skills

• Data Management
• Registration Database Integrity
• Budget Management
• Client Reporting
• Event Coordination

Soft Skills

• Communication
• Collaboration
• Problem-Solving
• Time Management

Industry Keywords

• Travel & Events
• Meeting/Event Industry
• Onsite Support
• Program Reporting

Tools & Technologies

• Microsoft Office Suite
• Cvent
• RainFocus
• Swoogo