Customer Voice & Sentiment Analytics Lead

Teleion; Washington (District of Columbia); Remote; USD 90,000 - 94,000; Full time

Benefits offered by this job

Full benefits

PTO

401(k)

Job summary

A leading analytics firm is seeking an experienced Business Analysis - Customer Voice Lead to drive key business themes via customer feedback. This role involves synthesizing customer input into actionable insights and collaborating with marketing and product teams. The ideal candidate has 5-7 years of experience in analytics, strong knowledge of sentiment analysis, and excellent communication skills. The role is full-time with benefits and is open to applicants in certain U.S. states.

Qualifications

• 5–7 years of experience in customer insights, marketing analytics, or business analysis.
• Proven expertise in customer sentiment analysis and text analytics.
• Experience with data architecture / data lake design (Azure preferred).

Responsibilities

• Develop and implement methodologies for customer sentiment analysis across channels.
• Identify recurring themes and trends to generate actionable insights.
• Produce regular customer insight reports with clear narratives and recommendations.

Skills

Customer sentiment analysis

Text analytics

Survey methodology

Data architecture

Excellent communication skills

Self-starter

Tools

Microsoft Azure

Power BI

Dynamics

Job description

A leading analytics firm is seeking an experienced Business Analysis - Customer Voice Lead to drive key business themes via customer feedback. This role involves synthesizing customer input into actionable insights and collaborating with marketing and product teams. The ideal candidate has 5-7 years of experience in analytics, strong knowledge of sentiment analysis, and excellent communication skills. The role is full-time with benefits and is open to applicants in certain U.S. states.