Customer Value Architect for AI SaaS Growth

Hawk; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Hawk is seeking a Customer Value Partner to own the customer relationship from scoping through implementation and ongoing growth. You will drive value, retention, and expanded revenue by delivering Hawk's best practices and AI-enabled insights for enterprise customers.

You will manage the delivery plan end-to-end, build joint success plans, and own commercial outcomes while working with executives to demonstrate real business impact.

Qualifications

• 5+ years in customer-facing roles spanning some combination of customer success, engagement management, or delivery/project management within B2B enterprise software.

Responsibilities

• Own the full customer lifecycle for your portfolio, from initial scoping and implementation through to ongoing value realization, adoption, and new use cases.

Skills

Customer success

Account management

Delivery management

SaaS

Financial services

AI tools

Csuite comms

Ownership mindset

Startup experience

German language

Job description

Hawk is seeking a Customer Value Partner to own the customer relationship from scoping through implementation and ongoing growth. You will drive value, retention, and expanded revenue by delivering Hawk's best practices and AI-enabled insights for enterprise customers.

You will manage the delivery plan end-to-end, build joint success plans, and own commercial outcomes while working with executives to demonstrate real business impact.