Customer Value Agreement Coordinator

Ohio Machinery Co.; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Ohio Machinery Co. in Columbus, OH is seeking an adaptable administrative professional to support our operations applications—Equipment Monitoring Toolkit, Service Link, Dealer Business System, Parts, and Service Quoter—to help build, sell, and manage Customer Value Agreements and related parts sales.

You will assist with adopting Caterpillar e‑commerce solutions such as My.Cat.Com, contribute to achieving Parts, Service, and Digital Excellence goals, and provide general administrative support

Qualifications

• A high school diploma or equivalent is required.
• Technical trade school diploma or two associate degrees in related field is preferred.
• Minimum of two (2) years’ experience in service and/or administration required.
• Ability to read and understand materials commonly used in service and warranty.

Responsibilities

• Support CVAs with new machine sales and parts kits.
• Assist with adoption of Caterpillar e-commerce applications and My.Cat.Com.
• Provide general administrative support for Parts, Service, and Digital Excellence goals.
• Coordinate with sales team to enable efficient service processes.

Skills

Strong work ethic

Good office skills

Proficient with Microsoft applications

Strong communication skills

Teamwork / independence

Education

High school diploma or equivalent

Technical trade school diploma

Two associate degrees in related field

Tools

Microsoft Office

Job description

Description

FindYOURfitatOhioCat (A Division of OhioMachinery Co.)!Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world.Come grow your career - See what opportunities await today!

JOB SUMMARY:

This position will be working within all our operations applications (Equipment Monitoring Toolkit, Service Link, Dealer Business System, Parts, and Service Quoter, etc.) to help build, sell, and manage Customer Value Agreements including parts kits and fluid sales to our customers. In part of our effort to grow CVAs, will assist with adding a CVA offering with every new machine sale. Will support the adoption of e-commerce applications with Caterpillar, in support of increased parts sales. Will support the adoption of other Caterpillar applications such as My.Cat.Com. This position will also provide support with achieving our Parts, Service, and Digital Excellence goals and other general administrative support as needed and required.

JOB QUALIFICATIONS:

• A high school diploma or equivalent is required.
• Continuing education or training is a plus. Technical trade school diploma or two associate degrees in related field is preferred.
• Minimum of two (2) years’ experience in service and/or administration required.
• Ability to read and understand materials commonly used in service and warranty.

KEYCOMPETENCIES:

• Must possess a strong work ethic and good office skills.
• Candidate should be proficient with various computer programs, including Microsoft applications.
• Must be very well organized, with the ability to work independently or as a member of a team.
• This candidate should have strong communication skills, both verbal and written.
• Strong customer service skills are essential for the position.

EMPLOYEE BENEFITS:

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Three options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

The primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. A moderate amount of travel within your region to support the sales team.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.