Customer Trust Specialist

EngineersOfAI; New York, Northern (NY, KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Anthropic is seeking a Customer Trust Specialist to support security engagements with enterprise customers, ensuring trust and transparency for Claude-based workloads. You will partner with Go-to-Market, Legal, Deal Desk, Product, and Security to simplify the security posture for customers and their auditors.

You will handle complex negotiations, audits, and executive briefings, turning learnings into reusable playbooks and runbooks, and building tooling with Claude to automate evidence

Qualifications

• Proven security expertise across engineering, governance, risk, and compliance.
• Hands-on customer-facing security work including audits and questionnaires.
• Ability to advocate security while balancing business needs under pressure.
• Comfort in discussing security with a CISO and verifying claims with engineers.
• Experience creating reusable security positions, playbooks, and standard responses.
• Excellent written communication used to inform teammates and stakeholders.

Responsibilities

• Negotiate security terms with regulated enterprise customers and assist with Legal when needed.
• Handle complex questionnaires, RFPs, and audits outside standard answer banks and drive to completion.
• Lead onsite and remote security audits, scope agendas, and close findings in collaboration with customers.
• Present security posture in briefings to address architecture, data handling, tenancy, and training.
• Contribute to Legal-approved positions and audit runbooks to enable repeatable resolutions.
• Build with Claude: automate evidence gathering and RFP tooling for the team.
• Help write and maintain customer-facing trust artifacts and ensure security claims match reality.
• Route gaps and new capability asks to Product and Security, closing with owners.
• Identify audit patterns and surface insights to leadership on shifting customer expectations.
• Track engagement metrics and report on them regularly.

Skills

Security expertise across domains

Customer-facing security experience

Ability to work under pressure

Communication with executives/CSOs

Experience writing positions/playbooks

Clear written communication

Job description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As a Customer Trust Specialist at Anthropic, you'll work on the customer-facing security engagements that build the trust and transparency for large enterprises to leverage Claude with their critical workloads. You'll partner closely with Go-to-Market, Legal, Deal Desk, Product, and Security to make Anthropic's security posture straightforward for customers and their auditors to understand.

When a negotiation, audit, or executive briefing gets beyond what the standard process handles, you'll pick it up and see it through. As you resolve things, you'll turn what you learn into reusable positions, playbooks, and a knowledge-bank content. Building with Claude is a normal part of this job. You'll use it to automate evidence gathering, support internal research and knowledge building, and build tooling for yourself and the team.

This is an individual contributor role for someone who works well independently, doesn't need much structure to be effective, and enjoys being the person who reliably handles hard cases well. If you've been a Head of Security or similar at a smaller company and want to go deep on the customer-facing work without managing a team, this is a good fit.

Key responsibilities

• Negotiate security terms and schedules with regulated enterprise customers, exercising judgment on what to hold and what to accelerate; when a deal needs a new position, help develop it with Legal
• Take on complex customer questionnaires, RFPs, and security assessments that fall outside the standard answer bank, and drive them to completion
• Run onsite and remote security audits with strategic accounts: scope the agenda, walk customers through our controls, work through disputed findings, and drive them to documented closure
• Speak to our security posture in customer briefings where CISOs ask detailed questions about architecture, data handling, retention, tenancy, and model training, answering accurately and in depth
• Contribute to the team's library of Legal-approved positions, the canonical answer bank, and audit runbooks, so that resolutions become repeatable
• Build with Claude: contribute to the team's AI-powered questionnaire and RFP automation, automate information gathering across internal systems, and help verify machine-drafted responses before they go out
• Help write and maintain customer-facing trust artifacts (white papers, FAQs, Trust Center content, architecture diagrams), and check that security claims match how our systems actually work before they ship
• Route control gaps and new-capability asks surfaced by customers to the right Product and Security owners, and follow through to closure
• Notice patterns across audits, questionnaires, and negotiations, and surface them to Customer Trust and Security leadership as signal about where customer expectations are moving
• Track engagement metrics (escalation volume, remediation follow-through, deal impact) and report on them regularly

Minimum qualifications

• Solid security expertise in at least one domain, from engineering to governance, risk, and compliance, with working fluency across the others
• Hands‑on experience with customer‑facing security work, including audits, security questionnaires, contract security terms, or executive briefings with regulated enterprises
• Ability to hold a security position under pressure, weigh business needs against security requirements, and recognize when the right answer is to move
• Comfortable talking security with a customer CISO and then checking a claim's accuracy with an infrastructure engineer, and committed to telling customers only what you've verified internally
• Experience writing positions, playbooks, or standard answers that teammates actually used
• Clear written communication, because your positions, runbooks, and summaries are what others work from
• Ability to get engineering, Legal, and GRC colleagues to prioritize and close work without having aut