Customer Training Consultant

Cardinal Health; Northern (KY); Hybrid; USD 68,000 - 96,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Health savings account

401k savings plan

myFlexPay

FSAs

Disability coverage

Work-Life resources

Parental leave

Wellness programs

Job summary

Cardinal Health WaveMark Solutions seeks a Customer Training Consultant to lead enterprise-wide training initiatives in hospital systems. You will partner with hospital leadership to develop and execute strategies, delivering onsite and virtual sessions and ensuring a smooth transition to customer success teams.

The role emphasizes healthcare training, strategic planning, and adult learning methodologies, with travel nationwide and remote work options.

Qualifications

• 5+ years of healthcare training, consulting, or organizational development experience.
• Experience with EHR systems (Epic, Cerner) or healthcare IT solutions preferred.
• Strong understanding of adult learning principles and instructional design.
• Proficiency with virtual training tools and LMS platforms.
• Excellent facilitation, presentation and communication skills.
• Ability to manage multiple projects and stakeholders in fast-paced settings.
• Familiarity with healthcare operations, compliance and clinical workflows.
• Strategic thinker with a consultative approach and relationship-building skills.
• Willingness to travel up to 75% to customer sites.

Responsibilities

• Strategic planning & leadership engagement with hospital leadership to tailor training plans.
• Deliver Train-the-Trainer programs onsite and manage virtual sessions.
• Oversee training from initial planning through go-live and handoff to Customer Success.

Skills

Adult learning principles

Instructional design

Training delivery

Strategic planning

Change management

Healthcare training

Virtual training tools

LMS

Education

Bachelor's degree

Training certification

Tools

Epic

Cerner

Learning Management System (LMS)

Job description

For more than 20 years, Cardinal Health™ WaveMark™ Solutions has helped health systems automate and simplify clinical and supply chain workflows, enabling clinicians to spend less time managing supplies and more time focused on patient care. WaveMark™ Solutions is a leading SaaS-based clinical supply chain and workflow management platform that helps healthcare providers optimize the management of medical supplies across the continuum of care. By combining advanced technologies such as RFID and barcode tracking, cloud-based software, predictive analytics, and automated inventory management with expert support services, WaveMark™ delivers real-time visibility and control over supplies ranging from everyday consumables to high-value implants and devices. Its solutions support operating rooms, procedural labs, clinical laboratories, and nursing units, connecting product usage to the patient record at the point of care while providing actionable insights that improve product availability, streamline clinical workflows, enhance patient safety, reduce costs, and strengthen overall financial and operational performance across health systems.

Job Summary

The Customer Training Consultant is responsible for leading strategic training initiatives within hospital systems for WaveMark. This role involves partnering with hospital leadership to develop and execute enterprise-wide training strategies, delivering both onsite and virtual training sessions, and ensuring a seamless transition to customer success teams. The ideal candidate will have a strong background in healthcare training, strategic planning, and adult learning methodologies.

Location

This position is remote. Candidates must be based within the United States and have ability to travel to healthcare sites across the country.

Responsibilities

• Strategic Planning & Leadership Engagement Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals. Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization. Provide expert guidance on training best practices, change management, and implementation strategies.
• Training Execution & Delivery Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training. Conduct and manage virtual training programs and sessions using application platforms (e.g., Zoom, MS Teams). Ensure training content meets the specific needs and supports the solution workflows within the hospital. Develop training content and user guides.
• Implementation & Handoff Oversee and plan the training process from initial planning through department-level kickoff and go‑live. Ensure smooth handoff to Customer Success teams with clear documentation and transition plans. Monitor training effectiveness and provide post-professional training services as needed.

Qualifications

• Bachelor’s degree in related field, or equivalent work experience preferred. Related degrees could be in Education, Healthcare Administration, or Organizational Development.
• Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred.
• 5+ years of experience in training, consulting, change management, organizational transformation or organizational development within healthcare preferred.
• Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred.
• Strong understanding of adult learning principles and instructional design preferred.
• Proficiency in virtual training tools and Learning Management Systems (LMS) preferred.
• Excellent facilitation, presentation, and communication skills preferred.
• Ability to manage multiple projects and stakeholders simultaneously preferred.
• Familiarity with healthcare operations, compliance, and clinical workflows preferred.
• Strategic thinker with a consultative approach preferred.
• Strong interpersonal and relationship-building skills preferred.
• Adaptable, proactive, and solution‑oriented skills preferred.
• Comfortable working in fast‑paced, dynamic environments preferred.
• Ability to travel 75% to customer sites (hospitals and healthcare systems).
• Customer/vendor credentialing is required (this may include vaccinations).

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work‑Life resources
• Paid parental leave
• Healthy lifestyle programs

Compensation

Anticipated salary range: $67,500 - $96,300. Bonus eligible: No.

Application Window

Application window anticipated to close: 09/20/2026.

Equal Opportunity/Affirmative Action Employer

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. Candidates who are back‑to‑work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

About Cardinal Health

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.