Customer Technical Support, Senior Engineer

Hydro Extrusion USA, LLC; Rosemont (IL); Remote; USD 150,000 - 160,000; Full time

Benefits offered by this job

Medical, Rx, Dental, Disability, Life

Retirement Savings Plans with Company

Education Assistance

Bonus Plan Eligibility

Parental Leave

Job summary

Hydro Extrusion USA, LLC is seeking aSenior Engineer for Customer Technical Support to promote technical sales and provide best-in-class CTS for recycled, greener aluminum products. The role covers North America with travel to customer sites to support alloy optimization and new product opportunities.

The Senior Engineer will engage with customers, support the sales team with technical expertise, and participate in industry forums to advance Hydro's sustainability goals and market leadership.

Qualifications

• Master's or doctorate in Material Science/Metallurgy.
• Minimum 5 years' experience in the aluminum extrusion industry.
• Willingness to travel 30-50%.
• Strong metallurgical knowledge and technical problem-solving skills.

Responsibilities

• Execute CTS programs to position Hydro Aluminum Metals NA as the preferred supplier.
• Support sales by providing technical expertise to identify alloy needs and new product opportunities.
• Collaborate with production units to translate customer needs into specifications.
• Manage and resolve customer claims and feedback.
• Represent Hydro in industry and technical forums.

Skills

Material Science

Metallurgy

Customer-facing

Travel 30-50%

Aluminum extrusion

Education

Master's or doctorate in Material Science/Metallurgy

Job description

Customer Technical Support, Senior Engineer

Location

Rosemont, IL, US, 60018
Henderson, Kentucky, KY, US, 42420
Cassopolis, Michigan, MI, US, 49031

Career area

Sales & Marketing

Department

North America

Job Type

Permanent

Job Summary

Promote technical sales and marketing of value-added Hydro metals in terms of increasing margin and volume. Support Hydro's customers in their development and growth by providing best in class Customer Technical Support (CTS) with focus on recycled, greener and more sustainable products.

What you will be doing

CTS work would consist of executing technical services programs towards customers to ensuring Hydro Aluminum Metals NA is the preferred supplier for all their value added and regular high quality metal needs.

• Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of:
  • New and optimized alloy needs for the customer
  • New opportunities and new products
  • Plan and execute CTS program with head of CTS and sales managers
  • Assist the sales team with technical expertise
• Support customers on technical issues:
  • Offering extensive support on metallurgical matters.
  • Be the communication link between customer needs and requirements towards the production units - cast houses.
• Support cast houses on technical issues:
  • Customer requirements of the product
  • Continuous improvements and new product offering
  • Maintenance of product quality and market quality demands
• Manage and resolve customer claims and complaints
• Use AMBS processes and procedure in executing all activities.
• Define and follow-up R&D projects and ensure customer and market driven programs are executed.
• Participate and take active role in Industry and Technical forums to influence the agenda.

What will make you successful?

Required Education/Experience:

• Master's degree or doctorate from an accredited University is required.
• Material Science/Metallurgy background is required.
• Minimum of 5 years' experience in the aluminum extrusion industry is desirable
• Willingness to travel as required supporting customers (minimum of 30-50% travel)

Preferred Skills/Qualifications:

• Strong background in aluminum casting and/or extrusion process and operations
• Knowledge of alloys for automotive application and OEM qualification and production requirements.
• Strong technical and scientific skills relating to the science and technology behind aluminum processing
• Close adherence to best practices and strong attention to detail
• Wide ranging communication and interpersonal skills, to be able to work well with a wide range of people from shop floor employees up to senior management or owners.
• High level of professionalism, drive and enthusiasm.
• Ability to work according to Hydro culture and values.

Equal opportunities

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

Possible work locations

Work Location: Casopolis, MI; Henderson, KY or Remote

What we offer you

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

Salary

Salary Range $150,000 - $160,000

Why Hydro?

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.

A job where you make a difference

A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage.
Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.
Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions.
Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations.