Customer Technical Support, Senior Engineer

hydro; Rosemont (IL); Remote; USD 150,000 - 160,000; Full time

Benefits offered by this job

Retirement Savings Plans with Company?

Education Assistance

Bonus Plan Eligibility

Job summary

Hydro Aluminium Metal in Rosemont, IL, seeks a Senior Engineer for Customer Technical Support to drive technical sales of value-added metals. The role focuses on recycled and sustainable products, supporting customers with metallurgical expertise and CTS programs.

You will collaborate with sales, CTS leadership, and production units, traveling 30–50% to enable growth and maintain Hydro’s status as a preferred supplier in NA. Remote work options may apply.

Qualifications

• Master’s degree or doctorate from an accredited University.
• Material Science/Metallurgy background is required.
• Minimum of 5 years’ experience in the aluminum extrusion industry is desirable.
• Willingness to travel as required supporting customers (30–50% travel).

Responsibilities

• Promote technical sales and marketing of value-added Hydro metals.
• Support CTS customers to ensure Hydro NA is the preferred supplier for all their value added and regular high quality metal needs.
• Execute CTS programs with head of CTS and sales managers; assist the sales team with technical expertise.
• Provide extensive metallurgical support and act as the communication link to production units.

Skills

Metallurgy

Aluminum extrusion

Travel willingness

Communication skills

Industry knowledge

Education

Master’s degree or doctorate

Metallurgy background

Job description

Customer Technical Support, Senior Engineer

Location: Rosemont, IL, US, 60018 Career area: Sales & Marketing Department: North America Job Type: Permanent

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Hydro Aluminium Metal is a leading supplier of extrusion ingots, sheet ingots, foundry alloys, wire rods, and high-purity aluminium, with a global production network of around 6,000 employees. With primary metal production facilities in Europe, Canada, Australia, Brazil, and Qatar, and recycling facilities throughout Europe and the U.S., two-thirds of our primary aluminium production is based on renewable energy.

What we offer you

• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility

Work Location: Casopolis, MI; Henderson, KY or Remote

Salary Range $150,000 - $160,000

Job Summary

Promote technical sales and marketing of value-added Hydro metals in terms of increasing margin and volume. Support Hydro’s customers in their development and growth by providing best in class Customer Technical Support (CTS) with focus on recycled, greener and more sustainable products.

What you will be doing

CTS work would consist of executing technical services programs towards customers to ensuring Hydro Aluminum Metals NA is the preferred supplier for all their value added and regular high quality metal needs.

• Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of:
  • New and optimized alloy needs for the customer
  • New opportunities and new products
  • Plan and execute CTS program with head of CTS and sales managers
  • Assist the sales team with technical expertise
• Support customers on technical issues:
• Offering extensive support on metallurgical matters.
• Be the communication link between customer needs and requirements towards the production units - cast houses.
• Support cast houses on technical issues:
• Customer requirements of the product
• Continuous improvements and new product offering
• Maintenance of product quality and market quality demands
• Manage and resolve customer claims and complaints
• Use AMBS processes and procedure in executing all activities.
• Define and follow-up R&D projects and ensure customer and market driven programs are executed.
• Participate and take active role in Industry and Technical forums to influence the agenda.

What will make you successful?

Required Education/Experience:

• Master’s degree or doctorate from an accredited University is required.
• Material Science/Metallurgy background is required.
• Minimum of 5 years’ experience in the aluminum extrusion industry is desirable
• Willingness to travel as required supporting customers (minimum of 30-50% travel)

Preferred Skills/Qualifications:

• Strong background in aluminum casting and/or extrusion process and operations
• Knowledge of alloys for automotive application and OEM qualification and production requirements.
• Strong technical and scientific skills relating to the science and technology behind aluminum processing
• Close adherence to best practices and strong attention to detail
• Wide ranging communication and interpersonal skills, to be able to work well with a wide range of people from shop floor employees up to senior management or owners.
• High level of professionalism, drive and enthusiasm.
• Ability to work according to Hydro culture and values.

Equal opportunities

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

As part of our recruitment process, we may use job‑related assessments in selected roles.These tools help us better understand work‑related strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.

Possible work locations

• Henderson, Kentucky, KY, US, 42420
• Cassopolis, Michigan, MI, US, 49031

Why Hydro?

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.

About Hydro

• Hydro is a leading aluminium and renewable energy company committed to a sustainable future
• Founded: 1905
• Number of employees: 32,000
• Company presence in around 40 countries worldwide

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Your career journey is unique. We strive to provide you with the support needed to achieve your full potential.With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build acareer that aligns with your strengths and passions. Join our global community of over 30,000 people with apresence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you havethe chance to make a difference in the industries that matter. Explore our world and the heart of our operations.