Customer Technical Support, Senior Engineer

Norsk Hydro; Rosemont (IL); Remote; USD 150,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Retirement Plan with Company Match

Education Assistance

Parental Leave

Job summary

Hydro Aluminum Metals NA is seeking a Senior Technical Sales Manager to drive technical sales and marketing of value-added Hydro metals in North America. The role focuses on increasing margin and volume while supporting customers with best-in-class CTS services, especially for recycled and greener products.

You will liaise between customers and production units, align CTS programs with sales goals, and drive continuous improvements.

Qualifications

• Master’s degree or doctorate in Materials Science/Metallurgy required.
• Minimum of 5 years in the aluminum extrusion industry desirable.

Responsibilities

• Promote technical sales and marketing of Hydro metals to increase margin and volume.
• Provide best in class Customer Technical Support (CTS) focusing on recycled, greener products.
• Act as the communication link between customer needs and production units (cast houses).
• Define and follow-up R&D projects aligned with customer and market needs.
• Support cast houses on technical issues and help identify new opportunities and products.

Skills

Aluminum casting

Extrusion process

Materials science

Communication

Problem solving

Education

Master’s or PhD in Materials Science/Metallurgy

Job description

Hydro Aluminium Metal is a leading supplier of extrusion ingots, sheet ingots, foundry alloys, wire rods, and high-purity aluminium, with a global production network of around 6,000 employees. With primary metal production facilities in Europe, Canada, Australia, Brazil, and Qatar, and recycling facilities throughout Europe and the U.S., two-thirds of our primary aluminium production is based on renewable energy.

What we offer you

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

Work Location: Casopolis, MI; Henderson, KY or Remote

Salary Range $150,000 - $160,000

Job Summary

Promote technical sales and marketing of value-added Hydro metals in terms of increasing margin and volume. Support Hydro’s customers in their development and growth by providing best in class Customer Technical Support (CTS) with focus on recycled, greener and more sustainable products.

What you will be doing

• CTS work would consist of executing technical services programs towards customers to ensuring Hydro Aluminum Metals NA is the preferred supplier for all their value added and regular high quality metal needs.
• Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of new and optimized alloy needs for the customer.
• Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of new opportunities and new products.
• Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of plan and execute CTS program with head of CTS and sales managers.
• Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of assist the sales team with technical expertise.
• Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of support customers on technical issues.
• Offering extensive support on metallurgical matters.
• Be the communication link between customer needs and requirements towards the production units – cast houses.
• Support cast houses on technical issues.
• Customer requirements of the product.
• Continuous improvements and new product offering.
• Maintenance of product quality and market quality demands.
• Manage and resolve customer claims and complaints.
• Use AMBS processes and procedure in executing all activities.
• Define and follow-up R&D projects and ensure customer and market driven programs are executed.
• Participate and take active role in Industry and Technical forums to influence the agenda.

What will make you successful?

Required Education/Experience:

• Master’s degree or doctorate from an accredited University is required.
• Material Science/Metallurgy background is required.
• Minimum of 5 years’ experience in the aluminum extrusion industry is desirable
• Willingness to travel as required supporting customers (minimum of 30-50% travel)

Preferred Skills/Qualifications

• Strong background in aluminum casting and/or extrusion process and operations
• Knowledge of alloys for automotive application and OEM qualification and production requirements.
• Strong technical and scientific skills relating to the science and technology behind aluminum processing
• Close adherence to best practices and strong attention to detail
• Wide ranging communication and interpersonal skills, to be able to work well with a wide range of people from shop floor employees up to senior management or owners.
• High level of professionalism, drive and enthusiasm.
• Ability to work according to Hydro culture and values.

Equal opportunities

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us. Apply before: 12/28/2026. As part of our recruitment process, we may use job‑related assessments in selected roles. These tools help us better understand work‑related strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions. If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at [e-mail]