Customer Tech Support Lead & Engineer

Garland Technology; Richardson (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Garland Technology seeks an experienced Customer Tech Support Manager & Support Engineer to lead customer-focused technical support, produce documentation, and bridge engineering with real-world deployments.

You will collaborate with engineering and sales teams, test products prior to release, and ensure exceptional customer satisfaction across time zones. This role demands strong communication, hands-on testing, and proactive problem-solving.

Qualifications

• Bachelor's degree in a technical field required.
• 5+ years in computer networking and system administration.
• Experience with AWS and/or Azure cloud environments.
• CCNA/CCNP certifications preferred.
• Willingness to travel and support across time zones.

Responsibilities

• Lead customer-facing technical support and case management.
• Develop and maintain technical documentation and user guides.
• Coordinate product testing and validation with engineering.
• Onboard partners and manage demonstrations in demos.

Skills

Customer support

Networking

Documentation

Windows & Linux

Cloud (AWS/Azure)

NetSuite

Team collaboration

Education

Bachelor's degree in Computer Science

Bachelor's in Electrical Engineering

MIS / Informatics

Tools

Wireshark

Xena

Visio

Microsoft 365

NetSuite Support Center

Job description

Garland Technology seeks an experienced Customer Tech Support Manager & Support Engineer to lead customer-focused technical support, produce documentation, and bridge engineering with real-world deployments.

You will collaborate with engineering and sales teams, test products prior to release, and ensure exceptional customer satisfaction across time zones. This role demands strong communication, hands-on testing, and proactive problem-solving.