Customer Svcs Specialist Int / Driver's License Clerk

Minnesota Department of Public Safety - DPS; Saint Paul (MN); Presencial; USD 29 000 - 39 000; Tempo integral

Resumo da oferta

The Minnesota Department of Public Safety is seeking a Driver's License Clerk to join the Driver Licensing team in St. Paul. You will perform front-desk customer service, process transactions, and support vision screenings required for licensing in a fast-paced, high-volume environment.

Daily duties include handling cash, performing data entry, and providing accurate information to applicants. The role operates on a day shift, Monday through Friday, with standard business hours and nonexempt

Qualificações

• Communicate with customers clearly in English.
• Handle cashiering and basic arithmetic for transactions.
• Provide in-person customer assistance in a high-volume setting.
• Respond to phone inquiries and complex customer questions.
• Type documents and use word processing software efficiently.
• Enter and update data accurately in databases.

Responsabilidades

• Promote public roadway safety by administering vision screenings and oral tests for motor vehicle operators.
• Conduct inside office procedures and handle routine customer transactions.

Conhecimentos

Fluent English

Cashiering

Basic math

In-person service

Phone support

Typing

Data entry

Descrição da oferta de emprego

Working Title: Driver's License Clerk

Job Class: Customer Service Specialist, Intermediate

• Job ID: 97690
• Location: St. Paul
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers and DPS employees eligible to bid. Eligible bidders (permanent, classified employees in the same job classification) should apply through self-service and confirm their bid by emailing [e-mail] by 11:59 PM 10/22/2026.
• Date Posted: 10/16/2026
• Closing Date: 10/27/2026
• Hiring Agency/Seniority Unit: Public Safety Dept / Public Safety-AFSCME
• Work Shift/Work Hours: Day Shift / 8:15 AM - 4:45 PM
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
• Classified Status: Classified
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Working Title: Driver's License Clerk

Job Class: Customer Service Specialist, Intermediate

Agency: Public Safety Dept

• Job ID: 97690
• Location: St. Paul
• Telework Eligible: No
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers and DPS employees eligible to bid. Eligible bidders (permanent, classified employees in the same job classification) should apply through self-service and confirm their bid by emailing [e-mail] by 11:59 PM 10/22/2026.
• Date Posted: 10/16/2026
• Closing Date: 10/27/2026
• Hiring Agency/Seniority Unit: Public Safety Dept / Public Safety-AFSCME
• Division/Unit: DVS Administrative Svcs 2 / DVS Exam Region 1C
• Work Shift/Work Hours: Day Shift / 8:15 AM - 4:45 PM
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: 445 Minnesota St, St. Paul MN 55101
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists to promote public roadway safety by the administration of prescribed vision screenings, knowledge, and oral tests for motor vehicle operators so that only qualified individuals obtain a Minnesota driver’s license. This position is also responsible for conducting all inside office procedures.

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.

Minimum Qualifications

• Ability to communicate with others and understand information, read, write and respond to customers in fluent English.
• Cashiering and basic math skills in order to collect, count, reconcile and complete daily transactions.
• Ability to provide in-person customer service sufficient to assist working in a high-volume, stressful environment.
• Ability to provide prompt, courteous and accurate information to customers on the phone or in person (face to face contact).
• Typing/Keyboarding skill, using Microsoft Word or equivalent software, sufficient to produce documents such as emails and other correspondence in an efficient and timely manner
• Data entry skills sufficient to create database records and update entries in a timely manner.

Preferred Qualifications

• Face-to-face customer service experience in a business with high volume customer traffic within the last five years.
• Ability to problem solve while working independently.
• Experience with basic office equipment and Internet.
• Knowledge of a written and spoken second language (e.g., Spanish, Hmong or Somali) and English sufficient to translate messages from one language to the other, while maintaining message content, context, and style.
• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.

Physical Requirements

Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.

Additional Requirements

This position requires successful completion of the following:

• Criminal history
• Reference check
• Credit check
• Fingerprint (EDL)
• US Citizenship check

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.

About Public Safety Dept

The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,400 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.

For accommodations or questions about accessibility specifically relating to this job announcement, please email the Affordant Action Division at [e-mail] or call 651-539-1875 (voice) or using your preferred telecommunications relay provider.