Solution Support Engineer - ITS3

State of Minnesota; Saint Paul (MN); Hybrid; USD 71,000 - 117,000; Full time

Job summary

Minnesota IT Services in St. Paul is seeking a Solution Support Engineer to ensure the stability, integrity, and efficiency of information systems across multiple agencies, including the Department of Corrections.

You will serve as the IT point of contact for assigned solutions, handling incident resolution, troubleshooting, and operational support. The role requires at least 3 years of experience designing and supporting enterprise IT environments, with strong communication and cross-functional

Qualifications

• Minimum of three (3) years of experience designing, installing, maintaining, and supporting information systems and technologies.
• Experience troubleshooting hardware, software, and network issues and performing incident response.
• Ability to document procedures, configurations, inventories, and runbooks for operational use.
• Experience managing incidents, work orders, system upgrades, and service restoration.
• Collaborating with cross-functional teams, vendors, and stakeholders to implement enterprise systems.

Responsibilities

• Provide incident resolution and operational support across multiple agencies and applications.
• Maintain solution documentation and ensure compliance with MNIT policies.
• Coordinate with business stakeholders, vendors, and technical teams; deliver status reports.
• Mentor colleagues and participate in professional development and training.
• Ensure security, accessibility, and disaster recovery standards are upheld.

Skills

Troubleshooting

Documentation

Incident management

Cross-functional collaboration

Communication

Job description

Working Title: Solution Support Engineer

Job Class: Information Technology Specialist 3

Agency: Minnesota IT Services

• Job ID : 97524

• Location : St. Paul

• T elework Eligible : Yes #LI-Hybrid

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 10/07/2026

• Closing Date : 10/13/2026

• Hiring Agency/Seniority Unit : Minnesota IT Services

• Division/Unit : Department of Corrections (DOC)

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : Yes - up to 10%

• Salary Range: $33.96 - $55.83 / hourly; $70,908 - $116,573 / annually

• Job Class Option : Systems Software

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Corrections (DOC). The MNIT DOC team runs many unique applications that manage the information and security of the department, supporting 4,500 employees across 10 prisons and 50 field offices located throughout the state.

As a Solution Support Engineer and the Department of Corrections (DOC), you will ensure the stability, integrity, and efficient operation of information systems and technologies across multiple agencies, including DOC, Clemency Review Commission (CRC), Cannabis Expungement Board (CEB), and Ombudsman for Corrections (OBFC). Your responsibilities will span supporting agency-wide applications such as building automation and paging systems, collaborating with MNIT partners and enterprise services, and applying communication, analytical, and problem-solving skills to maximize IT system investments. You will serve as the IT point of contact for assigned solutions, providing incident resolution, troubleshooting, and operational support, while maintaining solution documentation and ensuring compliance with MNIT policies. The role involves analyzing, designing, and developing systems to meet operational needs, minimize downtime, and uphold performance, security, and disaster recovery standards. You will coordinate with business stakeholders, vendors, and technical teams, deliver status reports, mentor colleagues, and participate in professional development and training. Additionally, you are expected to comply with information security and accessibility policies, maintain reliable attendance, and contribute to initiatives that simplify and reduce solution portfolio costs, all while fostering strong working relationships and upholding the agency’s values and policies.

This position requires an employee to work onsite at 1450 Energy Park Drive, St. Paul, Minnesota at least 50% of the time, with limited telework available. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligibility depends on residence:

• Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.

• Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.

• Candidates living 50 miles or more from the worksite in a bordering state may work onsite 100% or may be telework eligible if relocating within 50 miles.

Minimum Qualifications

To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :

This position requires a minimum of three (3) years of experience in designing, installing, maintaining, and supporting information systems and technologies.

Experience must include:

• Troubleshooting and resolving hardware, software, and network issues, including incident response and root-cause analysis to restore services efficiently.

• Documenting technical procedures, configurations, inventories, or runbooks for operational use.

• Managing incidents, work orders, system upgrades, and service restoration across complex technical environments.

• Analyzing, designing, and configuring technical solutions to meet operational, security, and disaster-recovery needs, including testing and validating system changes.

• Collaborating with cross-functional technical teams, vendors, and business stakeholders to implement, support, or enhance enterprise systems and applications.

• Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.

• Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.

Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master’s degree for eighteen (18) months of experience; a bachelor’s degree for one (1) year; and an associate’s degree for six (6) months.

*This position requires a driver's license for occasional travel.

Strongly Preferred Qualifications

• Experience supporting, configuring, or administering video systems or other specialized enterprise technologies (e.g., teleconference, building automation, paging systems

• Proficiency with modern application and platform architectures, including client-server environments, SaaS, Active Directory/server support, or networking protocols.

• Experience conducting technical analysis and planning related to upgrades, enhancements, disaster recovery, or long-range system improvement initiatives.

Preferred Qualifications

• Experience performing system design, configuration, acceptance testing, and quality assurance for enterprise applications or technical solutions.

• Demonstrated experience with incident/problem management, including trend analysis and root-cause identification for recurring or complex issues.

• Ability to evaluate hardware/software life cycles and recommend upgrades, replacements, or improvements.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required check prior to employment which may consist of the following:

• SEMA4 Records Checks (applies to current and past state employees only)

• Criminal History Check

• Reference Check

• Social Security and Address Verification

• Education Verification

• CJIS Background Check

• DOC Background Check

• Driver's License Record Check

• Other legally required checks

Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [e-mail] . Please indicate what assistance is needed.