Customer Service Representative

Performance Foodservice; Lee's Summit (MO); On-site; USD 27,000 - 39,000; Full time

Job summary

Performance Foodservice in Lee's Summit, MO is seeking a customer service professional to assist all customers with order entries and inquiries, ensuring satisfaction as their distributor. You will solve problems, interact with customers and vendors, and communicate professionally to provide timely answers.

The role is part of a team within the department and organization. The position requires a High School Diploma or GED and 6–12 months of customer service experience.

Qualifications

• High School Diploma or GED required.
• 6–12 months customer service or call center experience.
• Strong communication and problem-solving skills.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and timely.
• Assist customers with orders and problems; contact vendors for samples.
• Provide informative and professional assistance when interacting with customers, vendors, and co-workers.
• Perform administrative duties such as checking faxes and mail daily, and processing special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma/GED

Job description

Job Description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned

Sunday - Thursday

Sunday: 7:15 AM - 3:15 PM

Mon - Thur:
7:50AM - 5:00PM

Required Qualifications

High School Diploma/GED or Equivalent

6 - 12 months customer service, call center and / or related area.

Compensation

$24/hour