Customer Svc Rep, Sr

Core-Mark; Valdosta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Performance Foodservice in Valdosta, GA is seeking a customer service professional to assist buyers with order entries and inquiries, ensuring orders are accurate and customers are satisfied. You will resolve complex issues and act as a liaison between customers and vendors to maintain a high level of service.

Responsibility includes verifying pricing, coordinating with vendors, and supporting the sales team to ensure timely, accurate order fulfillment while upholding Performance Foodservice's

Qualifications

• High School Diploma or Equivalent.
• 1 - 2 years in customer service, call center, and/or related area.
• 2 - 4 years customer service in foodservice industry preferred.

Responsibilities

• Provides customer service to buyers in each of the OPCOs.
• Places orders with vendors.
• Checks for correct updated pricing, any bid prices or special promo pricing.
• Verifies pricing, item descriptions, PO numbers, and pick-up locations after order confirmations are received from vendors.
• Communicates product release numbers to inbound logistics managers.

Skills

Customer service

Communication skills

Call center experience

Education

High School Diploma or Equivalent

Job description

Company Description:

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description:

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

Responsible for assisting all customers with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems of a more complex nature and deal with a variety of concrete variables in situations where standardization exists. Answers questions and solves customer service / sales issues based on extensive customer service / sales and company specific knowledge. May train new customer service representatives. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Position Responsibilities:

• Provides customer service to the buyers in each of the OPCOs.
• Places orders with vendors
• Checks for correct updated pricing, any bid prices or any special promo pricing.
• Verifies pricing, item descriptions, PO numbers, and pick-up locations after order confirmations are received from the vendors
• Communicates product release numbers to inbound logistics managers.

Benefits:

Qualifications:

High School Diploma or Equivalent

1 - 2 years Customer service, call center and / or related area

Preferred qualifications:

High School Diploma/GED or Equivalent Experience

2 - 4 years Customer service, call center and / or related area within foodservice industry.

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.