CUSTOMER SVC/CLERK

Kroger; Jefferson City (MO); On-site; USD 10,000 - 60,000; Part time

Job summary

Kroger is looking for a part-time CUSTOMER SVC/CLERK to enhance the shopping experience through effective customer interactions and operational support. Candidates should possess a High School Diploma, strong customer service skills, and have the ability to thrive in a fast-paced environment. This entry-level position offers comprehensive benefits and ample opportunities for growth within the company.

Benefits

Healthcare coverage

Flexible scheduling

Employee discounts

Tuition reimbursement

Qualifications

• 6 months related experience or training.
• Ability to work in a fast-paced environment.
• Good oral and written communication skills.

Responsibilities

• Provide friendly and efficient customer service.
• Oversee front end operations and ensure cleanliness.
• Train and coach front-end associates on procedures.

Skills

Customer Service

Interpersonal Skills

Good Math Skills

Education

High School Diploma or GED

Tools

Microsoft Office Word

Microsoft Office Excel

Job description

Join to apply for the CUSTOMER SVC/CLERK role at Kroger

1 day ago Be among the first 25 applicants

Join to apply for the CUSTOMER SVC/CLERK role at Kroger

Get AI-powered advice on this job and more exclusive features.

Job Description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
• Determine work priorities and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• Must be able to perform the essential job functions of this position with or without reasonable accommodation
  
  

Qualifications

Minimum

• High School Diploma or GED
• 6 months related experience or training; or equivalent combination of education or experience
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply and divide)
• Sound judgement/decision making skills
• Friendly, approachable/outgoing demeanor/team player
• Ability to work in a fast paced environment
• Good oral and written communication skills
  
  

Desired

• Familiar with Microsoft Office Word and Excel
  
  

About Us

Based in Missouri, Gerbes merged with The Kroger Company in 1983. Today, we’re proudly serving Gerbes customers in 6 stores throughout Columbia and Jefferson City areas.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Gerbes family!

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
  
  

For more information about benefits and eligibility, please visit our Benefits Page !

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Retail

Referrals increase your chances of interviewing at Kroger by 2x

Sign in to set job alerts for “Courtesy Clerk” roles.

Freezer, Cooler and Deli Stocker Associate

Jefferson City, MO $16.00-$23.00 6 days ago

Jefferson City, MO $17.00-$30.00 6 days ago

Jefferson City, MO $16.00-$23.00 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.