CUSTOMER SVC/CLERK

Gerbes in; Jefferson City (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the retail sector is seeking a CUSTOMER SVC/CLERK to join their team in Jefferson City. This position focuses on delivering exceptional customer service and ensuring smooth operations at the store's front end. The ideal candidate will have strong interpersonal skills, basic math abilities, and a commitment to providing an excellent shopping experience.

Benefits

Comprehensive healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Qualifications

• 6 months related experience or training required.
• Ability to work in a fast-paced environment.
• Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

• Deliver high level of service and resolve customer concerns.
• Oversee front-end operations to meet sales goals.
• Assist customers with products and checkout transactions.

Skills

Interpersonal skills

Customer service

Good math skills

Sound judgment

Friendly demeanor

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office Word

Microsoft Office Excel

Job description

CUSTOMER SVC/CLERK (Finance)

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in Missouri, Gerbes merged with The Kroger Company in 1983. Today, we're proudly serving Gerbes customers in 6 stores throughout Columbia and Jefferson City areas.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Gerbes family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial, and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!

Minimum Requirements:

• High School Diploma or GED
• 6 months related experience or training; or equivalent combination of education or experience
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply, and divide)
• Sound judgment/decision-making skills
• Friendly, approachable/outgoing demeanor/team player
• Ability to work in a fast-paced environment
• Good oral and written communication skills

Desired Qualifications:

• Familiarity with Microsoft Office Word and Excel
• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
• Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions and thanking customers for their business
• Greet customers genuinely and assist them by escorting to products, loading/unloading heavy items, and helping retrieve out-of-reach items
• Anticipate customer needs; communicate effectively and respond to questions promptly to strengthen loyalty
• Oversee front-end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, and shrink control; ensure front-end cleanliness, maintenance, and sanitation
• Determine work priorities and task lists to maintain adequate front-end conditions
• Ensure prompt, accurate customer check-out and adherence to policies and regulations
• Train, monitor, and coach associates on policies and procedures to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide backup coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions, policies, and procedures
• Operate equipment (e.g., scanner, register, scale, check approval machine) per standards
• Assist with front-end functions (e.g., checkout, stocking, bagging, cart collection, cleaning)
• Comply with all food safety, sanitation, and safety regulations; report unsafe conditions and illegal activity

Must be able to perform the essential job functions with or without reasonable accommodation.