CUSTOMER SVC/CLERK

Gerbes in; Columbia Township (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the retail sector is seeking a Customer Service Clerk to deliver excellent service and enhance customer experiences. The role emphasizes interpersonal skills and effective communication, with opportunities for growth and comprehensive benefits. Join a team that values diversity and inclusion while serving the community.

Benefits

Healthcare coverage

Flexible scheduling

Emotional and financial support

Associate discounts

Tuition reimbursement

Opportunities for growth

Qualifications

• 6 months related experience or training, or equivalent education/experience.
• Ability to work in a fast-paced environment.
• Friendly, approachable, and team-oriented demeanor.

Responsibilities

• Deliver high level of service and resolve customer concerns.
• Identify and communicate opportunities to improve operations.
• Assist with front-end functions including checkout and stocking.

Skills

Interpersonal skills

Customer service skills

Math skills

Decision-making skills

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office Word

Microsoft Excel

Job description

CUSTOMER SVC/CLERK (Finance)

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities to improve operations and enhance the shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in Missouri, Gerbes merged with The Kroger Company in 1983. Today, we're proudly serving Gerbes customers in 6 stores throughout Columbia and Jefferson City areas.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing value and care to help you grow. If you're caring, purpose-driven, and eager to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Gerbes family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your well-being, including physical, emotional, financial, and more. We help you thrive with access to:

• Healthcare coverage, including medical, dental, vision, and prescription plans.
• Flexible scheduling for full- and part-time roles with paid time off, including holidays and sick leave based on eligibility and tenure.
• Emotional and financial support through free counseling and confidential financial tools and coaching.
• Associate discounts on various purchases including food, travel, and technology.
• Up to $21,000 in tuition reimbursement through our Continuing Education program.
• Opportunities for growth via industry-leading training and diverse career pathways.

For more details, visit our Benefits Page.

Minimum qualifications:

• High School Diploma or GED
• 6 months related experience or training, or equivalent education/experience
• Effective interpersonal and customer service skills
• Good math skills (ability to perform basic calculations)
• Sound judgment and decision-making skills
• Friendly, approachable, and team-oriented demeanor
• Ability to work in a fast-paced environment
• Good communication skills, both oral and written

Desired qualifications:

• Familiarity with Microsoft Office Word and Excel
• Teamwork skills to ensure customer satisfaction and a positive environment
• Ability to greet customers genuinely and assist with their needs
• Proactive in anticipating customer needs and resolving issues promptly
• Oversee front-end operations to meet sales and profit goals, ensure cleanliness, and maintain safety standards
• Train and coach associates on policies and procedures to reduce shrink and waste
• Communicate pricing discrepancies effectively
• Assist with front-end functions including checkout, stocking, and cleaning
• Comply with all safety, sanitation, and health regulations
• Perform essential job functions with or without reasonable accommodations