Customer Support & Troubleshooting Specialist

Ryland Environmental Inc; Douglas (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ryland Environmental Inc. is seeking a dedicated Customer Service Representative in Douglas, GA to deliver exceptional service, address inquiries, and support order processing.

The role focuses on accurate record keeping, issue resolution, and teamwork with other departments to ensure customer satisfaction. Ideal candidates bring strong communication, problem-solving skills, and proficiency with Microsoft Office and customer service software.

Qualifications

• Previous experience in customer service or related field is a plus.
• Excellent communication and interpersonal skills.
• Ability to handle difficult situations with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• Proficient in Microsoft Office and customer service software.
• Ability to work independently and as part of a team.

Responsibilities

• Assist customers with product information, order processing, and troubleshooting.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Document customer interactions and maintain accurate records in the company database.
• Collaborate with other departments to ensure customer satisfaction and timely resolution of issues.
• Follow up with customers to ensure their needs are met and issues are resolved.
• Stay updated on product knowledge and company policies to provide accurate information.

Skills

Customer service experience

Communication

Problem solving

Teamwork

Microsoft Office

Tools

Microsoft Office

Customer service software

Job description

Ryland Environmental Inc. is seeking a dedicated Customer Service Representative in Douglas, GA to deliver exceptional service, address inquiries, and support order processing.

The role focuses on accurate record keeping, issue resolution, and teamwork with other departments to ensure customer satisfaction. Ideal candidates bring strong communication, problem-solving skills, and proficiency with Microsoft Office and customer service software.