Customer Service Specialist — Problem Solver & Team Player

Ryland Environmental; Douglas (GA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Ryland Environmental in Douglas, GA is seeking a friendly and detail-oriented Customer Service Representative to join our team. You will handle inquiries, process orders, troubleshoot, and ensure a positive experience for customers.

Responsibilities include documenting interactions, collaborating with other departments, and staying current on product knowledge and company policies to provide accurate information. Strong communication and problem-solving skills are essential.

Qualifications

• Experience in customer service or related field is a plus.
• Excellent communication and interpersonal skills are essential.
• Ability to handle difficult situations with patience and professionalism.
• Strong problem-solving skills and attention to detail are important.

Responsibilities

• Assist customers with product information, order processing, and troubleshooting.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Document customer interactions and maintain accurate records in the company database.
• Collaborate with other departments to ensure customer satisfaction and timely resolution of issues.
• Follow up with customers to ensure their needs are met and issues are resolved.
• Stay updated on product knowledge and company policies to provide accurate information.

Skills

Communication skills

Problem solving

Attention to detail

Teamwork

Patience

Tools

Microsoft Office

Customer service software

Job description

Ryland Environmental in Douglas, GA is seeking a friendly and detail-oriented Customer Service Representative to join our team. You will handle inquiries, process orders, troubleshoot, and ensure a positive experience for customers.

Responsibilities include documenting interactions, collaborating with other departments, and staying current on product knowledge and company policies to provide accurate information. Strong communication and problem-solving skills are essential.