Customer Support | Travel | Remote

Wanderwell Collective; New York (NY); Teletrabalho; USD 25 000 - 39 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Full training and mentorship

Travel agent certification (if desired

Travel discounts and perks

Supportive online community

Resumo da oferta

Wanderwell Collective is seeking a Customer Support Specialist for a fully remote role based in the USA. The position offers flexible part-time or full-time options and focuses on handling inquiries, reservations, and travel-related questions with care and accuracy.

As a remote team member, you will troubleshot issues, share knowledge of supplier policies, and ensure client satisfaction. Training, travel discounts, and a supportive community are provided to help you succeed.

Qualificações

• Experience in customer service or travel industry is a plus but not required.
• Strong communication skills and ability to work independently.
• Comfortable using online tools, booking portals, and CRM systems.
• Tech-savvy with a quiet, professional home workspace.
• Passionate about helping others and delivering great service.
• Must be 18+ and authorized to work in the United States.

Responsabilidades

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Provide accurate information about travel bookings, itineraries, and policies.
• Troubleshoot common client issues and guide customers to solutions.
• Maintain up-to-date knowledge of supplier systems, policies, and procedures.
• Follow up with clients to ensure satisfaction and support post-booking.
• Log all communications accurately using internal systems.
• Maintain high levels of professionalism and empathy.

Conhecimentos

Excellent communication

Independent worker

Customer service mindset

Travel industry knowledge

Ferramentas

CRM systems

Booking portals

Descrição da oferta de emprego

Customer Support – Travel Industry (Remote)

Location:

Remote – USA Based

Schedule:

Flexible | Part-Time or Full-Time Options

About Us

We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.

Position Overview

We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.

Key Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and ...?
• Maintain up-to-date knowledge of supplier systems, policies, and procedures
• Follow up with clients to ensure satisfaction and support post-booking
• Log all communications accurately using internal systems
• Maintain high levels of professionalism and empathy

Preferred Qualifications

• Prior experience in customer service or the travel industry is a plus (but not required)
• Strong communication skills and ability to work independently
• Comfortable using online tools, booking portals, and CRM systems
• Tech-savvy with a quiet, professional home workspace
• Passionate about helping others and delivering great service
• Must be 18+ and authorized to work in the United States

What We Provide

• Full training and ongoing mentorship
• Travel agent certification (if desired)
• Access to travel discounts and perks
• Supportive online community and tools to help you succeed

Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.