Customer Support & Ticketing Specialist

Bhavnaditya Accounting And Order Services; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

Bhavnaditya Accounting And Order Services is seeking a customer support specialist to handle tickets via email and chat, with occasional calls for complex cases. You will assist customers with post-purchase support, including installations, refunds, and payment-related questions, while using a ticketing system to track and resolve issues.

The role requires strong written English, problem-solving skills, and the ability to manage multiple cases with attention to detail.

Qualifications

• Experience in customer service, help desk, or software product support preferred.
• Excellent written and verbal communication skills in English.

Responsibilities

• Handle customer service tickets efficiently via email and chat, with calls for complex cases.
• Communicate post-purchase support needs including installations, refunds, and payment concerns.
• Track, manage, and resolve queries using the client’s ticketing system within defined timelines.
• Understand client software products to provide accurate information and troubleshooting steps.
• Guide customers through troubleshooting and resolution processes clearly.

Skills

Customer support

Email support

Written English

Troubleshooting

CRM software

Multitasking

Tools

Ticketing system

Job description

Bhavnaditya Accounting And Order Services is seeking a customer support specialist to handle tickets via email and chat, with occasional calls for complex cases. You will assist customers with post-purchase support, including installations, refunds, and payment-related questions, while using a ticketing system to track and resolve issues.

The role requires strong written English, problem-solving skills, and the ability to manage multiple cases with attention to detail.