Customer Support & Billing Specialist

Gordian; California (MO); Hybrid; USD 51,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) retirement plan

Job summary

Gordian is seeking a Customer Support Specialist to assist customers via phone, email, chat, and online help channels, answering product and order questions and guiding users to the right resources. You will troubleshoot issues and help with billing inquiries, while logging interactions in our ticketing system and meeting SLA targets.

Ideal candidates have prior call center experience, excellent communication skills, and the ability to multi-task in a dynamic environment.

Qualifications

• Experience in call center or customer support preferred.
• Strong written and oral communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Provides support to customers via phone, email, chat, and online help channels.
• Provides answers to clients for basic, general questions about products and orders.
• Assists with billing and invoice issues, such as payments, refunds, order replacements and cancellations.
• Logs customer contacts into ticketing system for handling, tracking, and follow up of customer issues and needs.
• Responds to customers in a timely and efficient manner within designated service level agreements.

Skills

Call center experience

Customer support

Microsoft Office

Salesforce

SharePoint

Troubleshooting

Tools

Salesforce

SharePoint

Word

Excel

Job description

Gordian is seeking a Customer Support Specialist to assist customers via phone, email, chat, and online help channels, answering product and order questions and guiding users to the right resources. You will troubleshoot issues and help with billing inquiries, while logging interactions in our ticketing system and meeting SLA targets.

Ideal candidates have prior call center experience, excellent communication skills, and the ability to multi-task in a dynamic environment.