Customer Support Technician

CD Newco LLC d/b/a Curve Dental; Provo (UT); On-site; USD 42,000 - 60,000; Full time

Job summary

CD Newco LLC d/b/a Curve Dental in Provo, Utah seeks a Customer Support Technician to join our in-office team. The role handles omni-channel support via chat, phone and email, collaborates with support, training and billing, and assists clients with product questions, troubleshooting and updates.

The position requires multi-tasking, fast-paced problem solving and clear communication across departments to deliver quick, accurate resolutions.

Qualifications

• Ability to collaborate with cross-functional teams (support, trainers, developers, managers, and administrators).
• Ability to multi-task efficiently across multiple channels (chat, phone, email).
• Strong troubleshooting and problem-solving skills.
• Self-directed with the ability to prioritize tasks and manage workload.
• Thrives in a fast-paced environment and delivers accurate support.

Responsibilities

• Omni-Channel Support (Chat, Phone, and Email).
• Collaborate with support, training, and billing departments.
• Coordinate with client's IT services/third parties when needed.
• Assist clients as a product specialist (questions, troubleshooting, updates).
• Engage in individual and team-based problem solving.
• Work with Tier 2/Escalation Support Representatives.
• Connect to clients via remote software.

Skills

Collaboration

Multitasking

Troubleshooting

Self-direction

Fast-paced environment

Tools

Windows OS

Job description

Customer Support Technician

CD Newco LLC d/b/a Curve Dental Provo, Utah, United States

About this position

About Flex Dental:

Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.

This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.

This position is an in-office role in Provo, Utah.

Job Overview:

Day to Day Operations:

• Omni-Channel Support (Chat, Phone, and Email)
• Internal collaboration with support, training, and billing departments
• External collaboration with client's IT services/third parties
• Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
• Individual and Team-Based Problem Solving
• Working with Tier 2/Escalation Support Representative
• Connecting to clients via remote software

Required Experience:

• Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
• Ability to multi-task efficiently (providing multi-channel support simultaneously)
• Critical thinking/Troubleshooting
• Ability to be self-directed, prioritize tasks, and organize overall workload.
• Ability to work effectively in a fast-paced environment
• Provide accurate and quick support

Preferred Experience:

• Technical Support Background (2 years of customer service experience preferred)
• Understanding of Windows Operating System(s)
• Previous High Pace Work Experience
• Experience with Multi-Channel Support