Customer Support Technician

Curve Dental; Provo (UT); On-site; USD 52,000 - 76,000; Full time

Job summary

Curve Dental in Provo, Utah, is seeking a product specialist for our dental office applications. You will provide Tier 1 support via chat, email, talk and remote sessions, handling multiple channels.

You will work cross-functionally with support, training and billing, and collaborate with clients' IT services and third parties. You will engage with clients on questions, troubleshooting, updates, and training, solving problems individually and in teams.

Qualifications

• Ability to work collaboratively with cross-functional teams.
• Ability to multi-task across channels (chat, phone, email).
• Strong critical thinking and troubleshooting skills.
• Self-manage workload, prioritize tasks, and organize effectively.
• Experience thriving in a fast-paced environment and delivering accurate support.

Responsibilities

• Omni-Channel Support (Chat, Phone, and Email).
• Internal collaboration with support, training, and billing departments.
• External collaboration with client’s IT services/third parties.
• Engage with clients as a product specialist for questions, troubleshooting, updates, etc.
• Individual and Team-Based Problem Solving.
• Work with Tier 2/Escalation Support Representative.
• Connect with clients via remote software.

Skills

Multichannel support

Collaboration

Troubleshooting

Time management

Self-directed

Fast-paced environment

Job description

Job Overview:

• Product specialist for our applications for dental offices. (Tier 1)
• Providing support via chat, email, talk, remote session(s)(multi tasking required)

Day to Day Operations:

• Omni-Channel Support (Chat, Phone, and Email)
• Internal collaboration with support, training, and billing departments
• External collaboration with client’s IT services/third parties
• Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
• Individual and Team-Based Problem Solving
• Working with Tier 2/Escalation Support Representative
• Connecting to clients via remote software

Required Experience:

• Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
• Ability to multi-task efficiently (providing multi-channel support simultaneously)
• Critical thinking/Troubleshooting
• Self Manage Workload (Prioritization, Time Management)
• Ability to be self-directed, prioritize tasks, and organize overall workload.
• Ability to work effectively in a fast-paced environment
• Provide accurate and quick support

Preferred Experience:

• Technical Support Background (2 years of customer service experience preferred)
• Understanding of Windows Operating System(s)
• Previous High Pace Work Experience
• Experience with Multi-Channel Support