L3 Support Tech Deskside

Global Technical Talent, an Inc. 5000 Company; Buffalo (WV); On-site; USD 61,992 - 63,369; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

Job summary

Global Technical Talent, an Inc. 5000 Company, is looking for an L3 Support Tech Deskside in Buffalo, WV. In this position, you will support enterprise-wide automation efforts for logistics processes and work directly on robotics technology implementations.

This role involves responsibilities like conducting infrastructure checks and providing support for server administration. Candidates should have a Bachelor's Degree and a minimum of 3 years experience.

Benefits include medical, vision, and dental insurance plans and a 401k retirement fund.

Qualifications

• Minimum 3 years of experience required.
• Strong networking experience focused on robots.
• On-premises server administration experience in Windows and Linux.

Responsibilities

• Perform Pre Shift Checks across GALC, IAS, sever, storage, and network infrastructure.
• Provide Smart Hands support for server and network infrastructure.
• Create, organize, standardize, and maintain documentation for L3 processes.

Skills

Strong understanding of operating systems (Windows and Linux)

Network administration

Problem-solving skills

Customer service experience

Excellent communication skills

Education

Bachelor's Degree

Job description

• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

L3 Support Tech Deskside

Location: Buffalo, WV

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 12 months
• Start: ASAP
• Pay Rate: $45.00–$46.00 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

In this role, you will be responsible for supporting enterprise-wide automation efforts for internal logistics processes and materials movement within complex manufacturing environments. This will include the R&D and evaluation of different robotics technologies and building standard process for implementation. Owning, maintaining, and providing integration of AMR/AGV/VGV products to a 3rd party Fleet Management system and connecting into existing IT infrastructure. Establishing communication between COTS products and internal systems. This role touches on architecture design, providing best practices, and in some instances being able to troubleshoot and diagnose problems with robot deployments both at the networking and infrastructure layers.

Key Responsibilities

Infrastructure Operations

• Perform Pre Shift Checks across GALC, IAS, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts.
• Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix).
• Support preventative maintenance for power and HVAC systems.
• Conduct weekly checks of plant floor network, data center, and telecom infrastructure.
• Perform monthly wireless network audits to identify interference and perform remediation.
• Monitor ANDON systems, GALC alerts, and network monitoring tools (PRTG, DNAC, etc.).
• Monitor Teams PMI chat for posted issues that may impact production.

Network, Power, and Cabling Support

• Coordinate and manage installation and break/fix of network drops and power connections.
• Support CTASKs related to approved Change Requests.
• Perform Telecom Room inspections, reviewing power, temperature, and required daily checklists.
• Perform network and telecom maintenance, troubleshooting, switch installation, and port activations.
• Perform hardware comfort checks prior to asset moves, adds, or changes.
• Execute hot swap operations on mission critical equipment.

Administration & User Support

• Provide escalation support to L2 Production Support and assist with 1TS incidents.
• Support user administration and file/folder access requests.
• Perform inventory audits of IT equipment.
• Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation.
• Provide support for 4i services as required.

Vendor & Site Coordination

• Escort external vendors throughout data centers, computer rooms, and production areas for installations and maintenance.
• Coordinate repairs and maintenance activities with external vendors and internal maintenance teams.
• Provide onsite presence for INCs or CTASKs requiring hands‑on troubleshooting or monitoring.

Documentation & Compliance

• Create, organize, standardize, and maintain documentation for L3 processes and activities.
• Obtain review and approval from Senior Analysts for standardized work.
• Create and submit 1TS RFCs for L3‑managed site activities.

Project Support

• Support local and regional projects involving infrastructure and/or application deployments, refreshes, server rack configurations, and upgrades.
• Support system activities during planned non-production times, including plant shutdowns.

On Call Responsibilities — Incident Response & Monitoring

• Serve as first point of contact (POC) for production and L2 escalations.
• Monitor PMI chat, email, text, and infrastructure alerts (PRTG, SCOM Site Scan, Nagios, SYSMON, DNAC).
• Monitor 1TS for P1–P3 incidents and take appropriate action.
• Follow P1/P2 escalation procedures.
• Provide On Call support for L2 production, weekend activities, and ITS P1–P3 incidents.

On Call Responsibilities — Operational Support

• Provide onsite support for CTASKs or incidents requiring hands‑on troubleshooting or vendor engagement.
• Support planned non-production activities such as plant shutdowns.

Required Skills

• Strong understanding of operating systems (Windows and Linux), application software and development and support processes, and end user device support.
• Proficient understanding of the OSI layer, TCP/IP protocols and their use‑cases.
• Network administration.
• Familiarity with cloud computing.
• Problem‑solving skills.
• Analytical skills.
• Customer service experience.
• Excellent communication skills, written and verbal.

Preferred Skills

• Hands‑on cloud experience.
• AMR Technologies experience (MIR, Autoguide, Omron, JBT, Creform, OTTO, AIUT/Aformic, Bastian Automation).

Education Requirements

• Bachelor's Degree required.

Required Experience

• Minimum 3 years of experience required.
• On‑premises server administration experience — Windows and Linux.
• Strong networking experience — robots have high reliance on the network.
• Application‑specific support — basic application troubleshooting.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About GTT

GTT is a minority‑owned staffing firm and a subsidiary of Chenega Corporation, a Native American‑owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26‑07322

#gttic