Customer Tech Support Specialist

Tatitlek Technologies, Inc (TTI); Dahlgren (VA); On-site; USD 44,000 - 69,000; Full time

Job summary

The Tatitlek Corporation is seeking a Customer Tech Support Specialist in Dahlgren, VA. You will install, configure, and maintain operating systems and related hardware and software, and provide end-user support across the enterprise.

You will handle accounts and access rights, create SOPs, maintain backups, and research new technologies to inform future system purchases. Effective written and verbal communication is essential, with other duties as assigned.

Qualifications

• 1 year of professional experience with desktop OS, hardware and peripherals.
• Experience handling technical telephone inquiries and on-site employee support.
• Must have Secret clearance or higher depending on contract requirements.
• IAT II (Security+) designation is required for the role.

Responsibilities

• Install, configure and maintain operating systems.
• Manage system fixes, updates and enhancements; test and troubleshoot performance of hardware/software.
• Provide end-user support and manage accounts and access rights.
• Create and maintain documentation and SOPs; maintain backups and restoration of systems/files.
• Research new technologies and offer input for future systems and purchases.
• Communicate effectively in writing and verbally; perform other duties as assigned.

Skills

Operating systems

End-user support

On-site support

Security+ IAT II

Job description

Customer Tech Support Specialist

Job Details

• ID: 2026-2757
• Category: Information Technology
• Position Type: Regular Full-Time
• FLSA Status: Exempt
• Job Location: US-VA-Dahlgren

Overview

Responsible for a variety of technical support roles involving installation, configuration, and maintenance of operating systems and related hardware and software. Duties include

• Possess the ability to install, configure and maintain Operating Systems.
• Manage the installation and integration of systems fixes, updates and enhancements. Conduct testing, troubleshooting, performance optimization and maintenance of hardware and software systems.
• Provide support including end user assistance.
• Perform functions such as manage accounts, network rights, access to systems and equipment; maintain systems configuration and backups.
• Create and maintain documentation, Standard Operating Procedures (SOP).
• Create, monitor and maintain backups/restoration of systems and files.
• Conduct research of new and upcoming technologies.
• Provide input for future systems and purchases.
• Demonstrate general knowledge of enterprise frameworks and methodologies.
• Possess the ability to communicate effectively both written and verbally.
• Other duties as assigned.

Qualifications

• One (1) years of professional experience with desktop Operating Systems, hardware and peripherals
• Qualified experience in technical telephone inquiries and on-site support to employees regarding technical aspects of NEN assigned products.
• This position is required to be designated as IAT II level. (Security+)
• Must have a Secret clearance or higher depending on the contract requirements.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arm; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is usually in an office setting. The employee will be exposed to weather conditions prevalent at the time when on field assignments. The noise level in the work environment is usually moderate.

Supervisory Responsibilities

None.

Additional Qualifying Factors

As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.

Equal Opportunity Employer

As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment. We support and obey laws that prohibit discrimination everywhere we do business.

Benefits

For more information please visit https://careers-tatitlek.icims.com/

Salary

$40.00+ DOE