Customer Support Tech I

Photronics; Brookfield (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Photronics is seeking a Customer Support Technician I to independently manage customer orders and maintain clear updates throughout the order lifecycle. This on-site role requires strong organization, multitasking, and keen attention to detail to ensure a positive customer experience and accurate order fulfillment.

You will collaborate with Sales, Planning, Manufacturing and Shipping to resolve discrepancies, respond to inquiries, and maintain precise records while adhering to Photronics’

Qualifications

• Basic computer proficiency.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Strong organizational and time management skills.
• Basic analytical and problem-solving skills.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Adaptability and willingness to learn new systems and processes.

Responsibilities

• Respond to customer inquiries regarding orders, products, and delivery status in a professional, timely manner.
• Enter, review, update and maintain customer orders within MaskTrac with ensuring accuracy and completeness.
• Review customer orders for discrepancies and coordinate with Production and Engineering teams to resolve issues.
• Maintain accurate customer records and follow established company policies, procedures, and quality standards.
• Collaborate with Sales, Planning, Manufacturing, Shipping, and other internal team to support customer requirements and order fulfillment.
• Escalate non-routine customer concerns or order issues to the appropriate team members.
• Perform additional responsibilities as assigned.

Skills

Attention to detail

Effective communication

Organizational skills

Time management

Problem solving

Adaptability

Learning new systems

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Support Tech I

Regular Full-Time Allen, TX, US

Photronics is hiring! For more than 50 years, Photronics has been a global leader in photomask technology — powering the innovation behind smartphones, computers, TVs, and other devices people use every day. Our success is built on quality, collaboration, and the dedication of our people. Join us and be part of a company recognized worldwide for cutting-edge technology, exceptional service, and strong customer partnerships.

Position Summary: The Customer Support Technician independently manages customer orders, ensuring accuracy, timeliness, and strong communication throughout the order lifecycle. This role serves as a primary point of contact for customers, delivering updates, addressing issues, coordinating internally to resolve discrepancies, and ensuring a positive customer experience in alignment with Photronics’ standards. The position requires strong organizational skills, the ability to multitask effectively, and sound judgment when balancing competing priorities

This is an on-site position, and we are not open to remote candidates at this time.

Respond to customer inquiries regarding orders, products, and delivery status in a professional, timely manner.

Enter, review, update and maintain customer orders within MaskTrac with ensuring accuracy and completeness.

Review customer orders for discrepancies and coordinate with Production and Engineering teams to resolve issues.

Maintain accurate customer records and follow established company policies, procedures, and quality standards.

Collaborate with Sales, Planning, Manufacturing, Shipping, and other internal team to support customer requirements and order fulfillment.

Escalate non-routine customer concerns or order issues to the appropriate team members.

Perform additional responsibilities as assigned.

Qualifications

Knowledge, Skills & Abilities

Basic computer proficiency

Strong attention to detail and accuracy

Effective verbal and written communication skills

Strong organizational and time management skills

Basic analytical and problem-solving skills

Proficiency with Microsoft Office applications, including Outlook, Excel, and Word

Adaptability and willingness to learn new systems and processes

Experience

0–2 years of experience in customer service.

Technical or semiconductor industry experience strongly preferred.

Education

High School Diploma, GED, or equivalent work experience.

As a condition of your employment, you may be required to apply for and maintain a U.S. Department of Defense (DoD) Secret Security Clearance or other government-issued security credential, as determined by the Company.

Equal Opportunity Statement: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to providing reasonable accommodation for team members’ disabilities and religious beliefs or practices.