Manager, Global Sales Operations

Photronics; Boise (ID); On-site; USD 100,000 - 130,000; Full time

Job summary

A global leader in photolithography solutions is seeking a Manager, Global Sales Operations. This key role involves collaborating across teams to enhance sales processes and systems, optimizing CRM implementation, and ensuring alignment with strategic goals. Ideal candidates will have a Bachelor’s degree along with extensive Sales Operations experience, particularly in the high-tech sector. This position is based in Boise, ID, and offers an on-site work environment.

Qualifications

• 8-12 years of progressive Sales Operations experience, with at least 3+ years in semiconductors or high-tech manufacturing.
• Proven ability to design and scale operational frameworks.
• Strong expertise in cost modeling, pricing, and market sizing.

Responsibilities

• Develop and manage processes for forecasting and performance dashboards.
• Lead CRM development and optimization.
• Facilitate sales operations meetings to ensure accountability.

Skills

Sales Operations experience

Financial acumen

CRM systems implementation

Cross-functional collaboration

Education

Bachelor’s degree in Business, Finance, Engineering, or related field

MBA preferred

Tools

Salesforce

Job description

Photronics, Inc. is a publicly traded global leader in photomask and photolithography solutions, with operations spanning North America, Europe, and Asia. For more than 50 years, we’ve helped power the innovation behind the world’s most advanced semiconductor devices.

We are hiring a Manager, Global Sales Operations to join our growing global commercial organization. This is a highly visible role that will serve as a strategic partner to the SVP, Global Sales, working closely with senior leadership to design and scale the systems, processes, and insights that power our worldwide sales organization.

Location: Photronics’ Corporate Headquarters – Brookfield, CT (US) or Boise, ID (US). This is an on-site position.

What You’ll Do

In this role, you’ll establish and standardize the foundation of global sales operations — creating structure, visibility, and consistency across teams, tools, and regions. You’ll build and refine pricing, costing, and forecasting models, optimize CRM systems, and deliver data‑driven insights that guide strategic decisions and drive performance.

You’ll collaborate across Sales, Finance, IT, and Executive Leadership to ensure that strategy, systems, and execution align with our global goals. Most importantly, you’ll help shape how Photronics connects with customers, drives growth, and delivers on its commitment to excellence.

Responsibilities

• Develop and manage processes for accurate forecasting, pipeline reporting, and performance dashboards
• Lead CRM development, implementation, reporting, and optimization to enhance visibility into account health and opportunities
• Define account review standards, templates, and operating cadences
• Facilitate recurring sales operations meetings to ensure accountability and follow‑through
• Create standardized presentation templates that strengthen customer relationships and elevate Photronics’ partnership model
• Balance priorities across advanced and mature technology markets, aligning sales operations with business strategy
• Deliver executive‑level insights into customer dynamics and competitive trends
• Serve as the connective link between regional teams and global leadership, ensuring data integrity and consistent methodologies
• Build cost and profitability models to inform pricing strategies and guide decision‑making
• Develop pricing methodologies aligned with customer segments and market positioning
• Conduct TAM/SAM analyses to validate growth opportunities and focus areas
• Partner with IT to design CRM enhancements that support scalable sales execution
• Create standardized business case templates and tools for leadership and customer engagements

Qualifications

• Bachelor’s degree required (Business, Finance, Engineering, or related); MBA preferred
• 8–12 years of progressive Sales Operations experience, with at least 3+ years in semiconductors, semiconductor equipment, or high‑tech manufacturing
• Proven ability to design and scale operational frameworks
• Strong financial acumen with expertise in cost modeling, pricing, and market sizing (TAM/SAM)
• Experience implementing and optimizing CRM systems (Salesforce or equivalent)
• Skilled in designing operating mechanisms and leading global, cross‑functional collaboration

Equal Opportunity Statement: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to providing reasonable accommodation for team members’ disabilities and religious beliefs or practices.

Agency Notice: Photronics does not accept unsolicited resumes or outreach from search firms or employment agencies. Please, no phone calls or emails to any employee regarding this opening. Resumes submitted outside of our approved agency engagement process will be considered the sole property of Photronics, and no fees will be paid if such candidates are hired. Only agencies with a valid agreement in place with Photronics and assigned to this role may submit candidates.