Customer Support Team Lead — On-Site STL | Incentive Pay

Engineered Corrosion Solutions, LLC; St. Louis (MO); On-site; USD 59,000 - 72,000; Full time

Job summary

Engineered Corrosion Solutions, LLC in St. Louis, MO, is seeking a Team Lead, Customer Support to deliver outstanding service while guiding the day-to-day operations of the support group.

This role combines customer-facing responsibilities with coaching, coordination, and process improvement to support company growth. The ideal candidate is highly organized, customer-focused, and adept at building cross‑department relationships with Sales, Engineering, Production, and Field Service.

Qualifications

• High school diploma or equivalent.
• Minimum of three years of customer service experience.
• At least one year of customer service team leadership experience.
• Knowledge of A/C and D/C electrical systems.
• Ability to comprehend and troubleshoot using mechanical drawings, wiring schematics and technical documentation.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proactive, problem-solving mindset and strong decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Outlook and Microsoft Word.
• Experience working with reports, dashboards, and customer data systems.
• Ability to lift up to 50 pounds.
• Completion of a technical program or commensurate military service.
• Experience using Salesforce CRM.
• Experience with RingCentral or similar communication platforms.

Responsibilities

• Lead and support the Customer Support team to ensure a high level of service and responsiveness.
• Process customer orders from quote through completion, including international orders.
• Respond to customer requests through phone, email, chat, and virtual meetings.
• Serve as a primary point of contact for customer inquiries and escalations.
• Support troubleshooting, root cause analysis, and customer issue resolution.
• Partner with Sales, Engineering, Production, and Field Service teams to address customer needs and resolve issues.
• Maintain accurate customer records and case information within Salesforce.
• Ensure adequate coverage for customer support functions and provide backup support when needed.
• Help train and onboard new team members.
• Contribute to continuous improvement initiatives that enhance the customer experience.
• Participates in on-call rotation every 4-6 weeks

Skills

Excellent verbal and written comms

Strong organizational and time mgmt

Proactive problem-solving

Ability to manage multiple priorities

Lead and coach customer support

Experience processing customer orders

Education

High school diploma or equivalent

Technical program completion

Tools

Salesforce CRM

RingCentral

Microsoft Outlook

Microsoft Word

Job description

Engineered Corrosion Solutions, LLC in St. Louis, MO, is seeking a Team Lead, Customer Support to deliver outstanding service while guiding the day-to-day operations of the support group.

This role combines customer-facing responsibilities with coaching, coordination, and process improvement to support company growth. The ideal candidate is highly organized, customer-focused, and adept at building cross‑department relationships with Sales, Engineering, Production, and Field Service.