Customer Support Team Lead – Hybrid (Denver)

autodesk; Denver (CO); Hybrid; USD 66,000 - 117,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Autodesk seeks an experienced Associate Manager, Customer Support to lead a high-performing team in a hybrid Denver setting. You will coach staff, set clear expectations, and drive continuous improvement of customer experiences.

You will partner across Product, Customer Success, and Sales to shape team strategy, manage escalations, and deliver measurable business results while upholding Autodesk values.

Qualifications

• 2-3+ years leading teams and developing others.
• Ability to drive performance using coaching and data.
• Strong customer service mindset with process improvements.
• Capable of balancing multiple priorities in a dynamic environment.
• Excellent written and verbal communication across teams.

Responsibilities

• Lead, coach, and develop a team of Customer Support Associates with accountability and growth.
• Monitor results, provide timely coaching, and address performance gaps.
• Hire, onboard, and growth-plan new associates through development conversations.
• Manage day-to-day operations, workloads, priorities, and resources.
• Collaborate with leadership to define plans and deliver business results.
• Handle escalations and cross-functional issues to improve the customer experience.

Skills

Leadership

Coaching

Data-driven decisions

Customer service

Performance management

Cross-functional collaboration

Job description

Autodesk seeks an experienced Associate Manager, Customer Support to lead a high-performing team in a hybrid Denver setting. You will coach staff, set clear expectations, and drive continuous improvement of customer experiences.

You will partner across Product, Customer Success, and Sales to shape team strategy, manage escalations, and deliver measurable business results while upholding Autodesk values.