Customer Support Specialist — Zendesk & Troubleshooting

Smarter Agent; New Jersey; On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Flexible work and time-off schedule

Free parking available

Job summary

Smarter Agent, located in Collingswood, New Jersey, is seeking a Customer Support Representative to deliver exceptional customer support via Zendesk tickets, email, and phone. This full-time position involves resolving issues and collaborating with technical teams for Tier 2 support.

The ideal candidate should have a Bachelor’s degree or equivalent experience, strong communication, organization, and problem-solving skills. The position offers a competitive salary ranging from $42,000 to $72,000 along with health benefits and a flexible work schedule.

Qualifications

• Must be a U.S. Citizen, Green Card holder, or long-term visa holder.
• Experience with project management or quality assurance is a plus.

Responsibilities

• Be the first contact point for customer inquiries via Zendesk tickets, email, and phone.
• Resolve issues and provide Tier 1 support; collaborate with technical teams for Tier 2 issues.
• Maintain product knowledge and provide training to larger customers.
• Work cross-functionally with account and technical teams to troubleshoot and resolve customer problems.
• Participate in quality testing and ensure high customer satisfaction.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Organizational skills

Tech-savvy

Education

Bachelor’s degree or equivalent experience

Job description

Smarter Agent, located in Collingswood, New Jersey, is seeking a Customer Support Representative to deliver exceptional customer support via Zendesk tickets, email, and phone. This full-time position involves resolving issues and collaborating with technical teams for Tier 2 support.

The ideal candidate should have a Bachelor’s degree or equivalent experience, strong communication, organization, and problem-solving skills. The position offers a competitive salary ranging from $42,000 to $72,000 along with health benefits and a flexible work schedule.