Customer Support Agent I — Zendesk Pro for Growth & Impact

Bayside-Support-Services; Plantation (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k)

Paid parental leave

Paid Time Off

Disability Insurance

Office Meals and Snacks

Job summary

Bayside-Support-Services in Plantation, FL is seeking an entry-level Customer Support Agent I to be the first point of contact for customers. You will address inquiries, solve issues, and ensure a positive journey, using Zendesk and other CRM tools.

This role requires strong communication and empathy, with shifts including nights, weekends, and holidays. You'll collaborate with internal teams, participate in daily huddles, and help uphold high customer satisfaction scores.

Qualifications

• Excellent verbal and written communication skills.
• Empathize with customers and resolve issues.
• Strong problem-solving and critical thinking.
• Collaborate effectively in a fast-paced environment.
• Flexible schedule for shifting needs.

Responsibilities

• Serve as the primary contact for customer inquiries via Zendesk and provide empathetic assistance.
• Maintain detailed records of interactions and resolutions in the CRM.
• Collaborate with internal teams to escalate and resolve complex issues.
• Participate in daily huddles and stay aligned with team objectives.

Skills

Exceptional communication

Empathy

Problem-solving

Team collaboration

Feedback

Education

Associate or Bachelor's degree preferred

Tools

Zendesk or similar CRM

Job description

Bayside-Support-Services in Plantation, FL is seeking an entry-level Customer Support Agent I to be the first point of contact for customers. You will address inquiries, solve issues, and ensure a positive journey, using Zendesk and other CRM tools.

This role requires strong communication and empathy, with shifts including nights, weekends, and holidays. You'll collaborate with internal teams, participate in daily huddles, and help uphold high customer satisfaction scores.