International Logistics Coordinator

Uber Freight; United States; Hybride; USD 27 552 - 38 572; Plein temps

Avantages offerts par ce poste

Health plan

Dental & vision

401(k) match

Parental leave

Disability coverage

Equity awards

Résumé du poste

Uber Freight in Frisco, TX is hiring an International Customer Support Specialist II to manage ocean and air shipments, data entry in TMS, and customer communications. This hybrid role combines on-site collaboration with remote work two days per week after an initial 90 days, within standard business hours.

Ideal candidates have 1–2 years in international logistics, familiarity with export/import basics, and proficient MS Office skills to support accounts and reporting.

Qualifications

• High school diploma or GED required.
• 1–2 years of international logistics experience.
• Strong communication and organizational skills.

Responsabilités

• Coordinate international ocean and air bookings.
• Enter shipment data accurately in TMS.
• Track and trace shipments and manage updates.
• Communicate with international customers and partners.
• Support international account management.
• Ensure compliance with US export/import rules.
• Assist with reporting and data entry.

Connaissances

Customer service logistics support

Export/Import knowledge

Formation

High school diploma or GED

College degree in business/logistics (preferred)

Outils

MS Office

Description du poste

Schedule: Full Time

Job Type: Hybrid

Salary Type: Hourly

Req #: 3077

About the Role

The International Customer Support SpecialistII is responsible for international logistics tasks including coordinating ocean and air shipment bookings, entering accurate details shipment data into transportation management software, track and trace, entering shipment financial entries into system, communicating with international customers and supporting international account management team. This role will demonstrate ownership of partnership with the international account management team in a fast paced international logistics environment. This position is based at our Frisco, TX office and will follow a hybrid schedule—onsite three days per week and remote two days—after the first 90 days of employment. Standard department hours are Monday through Friday, 8:00AM to 5:00PM.

What the Candidate Will Do

• Request international multi-mode ocean and air bookings details from international carriers and providers
• Create shipments and accurate data entry of shipment and book data details in global transportation management software
• Coordinate service requirements and standards to vendors and supply chain partners
• Communicate service issues to customer or management via multiple methods of communication: email, messaging or phone calls
• Monitor and update shipment status information
• Accurately enter shipment financial details such as carrier costs and customer fees into operating software, post payments and invoices
• Ensure operational compliance for US regulatory requirements for export and import shipments. Specific instructions for requirements will be shared via in role training
• Maintain international customer profiles and relevant customer information
• Analyze customer data for reporting or quarterly business reviews
• Cross‑train with team members for continuous education and advancement opportunities

Basic Qualifications

• High school diploma or GED equivalent
• 1–2 years of related experience

Preferred Qualifications

• College degree in business, logistics or other related field
• Experience in customer service logistics support for international account management
• Intermediate knowledge of export and import processes
• Basic knowledge of MS Office software

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short‑and long‑term disability coverage, life insurance and more. U.S. based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.