Customer Support Specialist — Tools & Equipment Expert

Acme Electric Motor Inc; Grand Forks (ND); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

6 paid holidays

Employee discounts

Paid time off (PTO)

Medical & dependent care FSA

401(k) with company matching

Company-paid life insurance

Short/Long-term disability

Job summary

Acme Tools is seeking a friendly Customer Support Specialist in Grand Forks, ND to assist customers with product information and orders. This full-time clerical role emphasizes strong communication, reliable attendance, and a customer-first mindset.

You will handle calls and emails, provide updates on orders, and assist with post-sale service while collaborating with different teams. The position offers a stable schedule with evenings and major holidays on days off.

Qualifications

• Prior customer service experience.
• Proficient in active listening, technical skills, and problem-solving.
• Strong communication skills, punctuality, and flexibility for occasional Saturday and overtime work.

Responsibilities

• Answer incoming customer calls and emails and provide product information.
• Process orders and share order status updates with customers.
• Facilitate returns and coordinate with departments and manufacturers as needed.

Skills

Customer service

Active listening

Technical skills

Problem solving

Communication

Punctuality

Flexibility

Tools

CRM software

Job description

Acme Tools is seeking a friendly Customer Support Specialist in Grand Forks, ND to assist customers with product information and orders. This full-time clerical role emphasizes strong communication, reliable attendance, and a customer-first mindset.

You will handle calls and emails, provide updates on orders, and assist with post-sale service while collaborating with different teams. The position offers a stable schedule with evenings and major holidays on days off.