Technical Support Specialist (Multi‑Channel)

Johnson Health Tech Companies; Town of Cottage Grove (WI); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health & Dental Insurance

Company paid Life Insurance

401(k)

Paid Time Off benefits

Product discounts

Wellness programs

Job summary

Johnson Health Tech Companies in the Town of Cottage Grove, Wisconsin, is seeking a Customer Support Representative to handle a high volume of customer inquiries via phone, email, and chat. This role focuses on technical troubleshooting and maintaining excellent customer relations.

The ideal candidate will possess a high school diploma, customer service experience, and proficiency in Microsoft Office. We offer a supportive team environment with benefits including health & dental insurance and 401(k) plans.

Qualifications

• Minimum high school diploma or equivalent required.
• Demonstrated customer service experience required.
• Minimum of 1 year call center experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to a high volume of calls, emails, and chats for technical support.
• Document and maintain comprehensive customer case records.
• Follow protocols to troubleshoot and resolve issues.

Skills

Customer service experience

Technical troubleshooting

Excellent communication skills

Critical thinking

Education

High school diploma or equivalent

Tools

Microsoft Office suite

Job description

Johnson Health Tech Companies in the Town of Cottage Grove, Wisconsin, is seeking a Customer Support Representative to handle a high volume of customer inquiries via phone, email, and chat. This role focuses on technical troubleshooting and maintaining excellent customer relations.

The ideal candidate will possess a high school diploma, customer service experience, and proficiency in Microsoft Office. We offer a supportive team environment with benefits including health & dental insurance and 401(k) plans.