Customer Support Specialist — Troubleshooting & Growth

Johnson Health Tech North America; Town of Cottage Grove (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health & Dental Insurance

Company paid Life Insurance

401(k)

Paid Time Off benefits

Product discounts

Wellness programs

Job summary

Johnson Health Tech North America is hiring a Customer Support Representative in Cottage Grove, WI. You will assist customers via phone, email, and chat, troubleshoot issues, and coordinate service appointments to ensure satisfaction.

The role emphasizes learning product knowledge, collaborating with internal teams, and delivering outstanding support as part of a tenured, growth-focused team.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Basic computer proficiency, including Microsoft Office or similar applications.
• Ability to learn new systems and technology.
• Strong attention to detail and organization.
• Positive attitude and willingness to help customers.

Responsibilities

• Assist customers through phone, email, and chat support
• Troubleshoot product issues using company tools and resources
• Help customers find solutions and answer product-related questions
• Create parts orders and coordinate service appointments
• Maintain accurate customer records and case documentation
• Work with teammates and internal departments to resolve customer concerns
• Learn and maintain knowledge of company products and services
• Participate in ongoing training and development opportunities
• Deliver a positive customer experience with every interaction

Skills

Strong communication

Problem-solving

Customer service experience

Basic computer proficiency

Attention to detail

Team player

Education

High school diploma or equivalent

Job description

Johnson Health Tech North America is hiring a Customer Support Representative in Cottage Grove, WI. You will assist customers via phone, email, and chat, troubleshoot issues, and coordinate service appointments to ensure satisfaction.

The role emphasizes learning product knowledge, collaborating with internal teams, and delivering outstanding support as part of a tenured, growth-focused team.