Customer Service Specialist - Multichannel Support

Kedia Corporation; Wheeling (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading global company in Wheeling, WV is seeking a Customer Service Representative to manage customer inquiries and ensure satisfaction. The role involves direct communication, handling complaints, and record-keeping in a dynamic environment. Strong skills in communication, critical thinking, and a customer-oriented approach are essential. The ideal candidate will thrive in a fast-paced, growth-oriented workplace that emphasizes innovation and exceptional service.

Qualifications

• Strong customer service skills are necessary.
• Ability to manage multiple tasks efficiently.
• Excellent communication skills, both verbal and written.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions or transactions.
• Resolve customer complaints effectively.

Skills

Active Listening

Speaking

Service Orientation

Critical Thinking

Negotiation

Written Expression

Problem Sensitivity

Tools

Contact center software

CRM software

Spreadsheet software

Job description

A leading global company in Wheeling, WV is seeking a Customer Service Representative to manage customer inquiries and ensure satisfaction. The role involves direct communication, handling complaints, and record-keeping in a dynamic environment. Strong skills in communication, critical thinking, and a customer-oriented approach are essential. The ideal candidate will thrive in a fast-paced, growth-oriented workplace that emphasizes innovation and exceptional service.