Customer Support Specialist — Security Systems

CPI Security; Town of Charlotte (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

On-site café

Coffee & smoothie bar

Walking trail

Basketball court

Fitness facility

Fitness Director

401(k) match

Paid training

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO

Job summary

CPI Security in Charlotte, NC, is seeking a Customer Support Advisor to join our headquarters team. You will handle account inquiries, diagnose home automation and video product issues, and ensure customer satisfaction through clear communication and effective problem solving.

Ideal candidates have a high school diploma, at least 2 years of customer service experience (technical support preferred), strong typing and computer skills, and the ability to work in a fast-paced environment inside a

Qualifications

• High school diploma or equivalent.
• Minimum 2 years customer service experience, technical support experience preferred.
• Phone-based support skills preferred.
• Advanced typing and computer skills.
• Thrive in a busy, fast-paced work environment.
• A self-starter who can operate independently, within a team environment.

Responsibilities

• Respond to and resolve customer questions and requests on various items such as: equipment, company policies, customer contracts, system operation and maintenance, monitoring service, billing, and account inquiries
• Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail
• Effectively communicate CPI Security’s value, products, and services to customers and utilize upselling techniques to meet customers’ needs
• Apply appropriate troubleshooting methods and techniques in resolving challenges while documenting all actions taken and following up to ensure satisfactory resolution
• Perform alarm system downloads to ensure programming of alarm systems
• Assist field technicians with signal feedback, testing, and general customer account information needs
• Act as brand ambassador while setting the example of our people-first culture as you work with customers on completing customer satisfaction surveys

Skills

Customer service

Technical support

Phone-based support

Advanced typing

Computer skills

Self-starter

Team player

Education

High school diploma

Job description

CPI Security in Charlotte, NC, is seeking a Customer Support Advisor to join our headquarters team. You will handle account inquiries, diagnose home automation and video product issues, and ensure customer satisfaction through clear communication and effective problem solving.

Ideal candidates have a high school diploma, at least 2 years of customer service experience (technical support preferred), strong typing and computer skills, and the ability to work in a fast-paced environment inside a