Customer Support Specialist (Seasonal)

Greenix Pest Control and Exterminator Services; United States; A distancia; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly Pay

Paid Training

Paid Holidays

Greenix Swag

Health Benefits within 90 days

Descripción de la vacante

Greenix Pest Control and Exterminator Services is seeking a customer experience call center specialist to provide exceptional service to customers and field service professionals. This remote role focuses on answering inquiries, resolving issues, and collaborating with internal teams to ensure timely resolutions.

You will work across voice, SMS, and email channels, adhere to KPIs, and use CRM and call center tools.

Formación

• High School Diploma/GED required.
• Strong communication skills essential.
• Basic computer skills required.

Responsabilidades

• Answering inbound customer inquiries with accurate, timely information.
• Identify and own customer issues to resolution.
• Collaborate with scheduling, sales, and billing to resolve issues promptly.
• Utilize customer feedback to improve service and resolve concerns.
• Meet KPIs such as average handle time and customer satisfaction.
• Maintain a positive, empathetic, and professional attitude.
• Use call center tech including phone systems, call recording, and CRM software.
• Deliver support to customers in the queue for the majority of the shift (80–85%).
• Engage with customers via voice, SMS, and email for a seamless experience.
• webcam training and coaching sessions are encouraged.

Conocimientos

Excellent Communication skills

Basic computer skills

Positive and friendly attitude

Educación

High School Diploma/GED

Descripción del empleo

Job Description:

Job Summary:

As a customer experience call center specialist for Greenix Pest Control, your primary responsibility is to provide exceptional customer service to customers and our company’s service professionals who reach out to the company’s call center. You will play a critical role in building and maintaining positive relationships between Greenix and its customers, ensuring their satisfaction and loyalty through excellent customer service.

Required:

• Laptop or Desktop
• High-speed internet
• Headset

Key Responsibilities:

Answering customer inquiries: You will handle inbound customer calls and respond to customer inquiries related to a company’s products or services, providing accurate and timely information to customers.

Resolving customer issues: You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.

Collaborating with other departments: You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.

Utilizing customer feedback: You will reach out to customers based on feedback left and help resolve their concerns.

Meeting performance metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.

Maintaining a positive attitude: You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.

Technology: You must be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software.

A significant portion, ranging from 80-85%, of your shift will be dedicated to delivering exceptional support to customers in the queue.

You’ll have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience.

To enhance your professional development, the use of a webcam for training and coaching sessions is highly preferred and strongly encouraged.

We are committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience.

Qualifications:

High School Diploma/GED

Excellent Communication skills

Basic computer skills

Positive and friendly attitude

Preferred: Minimum of 1+ years of experience in customer service.

Benefits:

Great Environment

Paid Training

Paid Holidays

Greenix Swag

Weekly Pay

Health Benefits are available within 90 days for Full-Time employees

Schedule:

Day shift

Monday to Friday and 1 Saturday a month required

Application Question(s):

Do you have access to a laptop/desktop and reliable high-speed internet?

Work Location: Remote