Customer Support Specialist - Seasonal

Johnny's Selected Seeds; Fairfield (ME); On-site; USD 20,000 - 29,000; Full time

Job summary

Johnny's Selected Seeds in Fairfield, Maine is seeking a Customer Support Specialist 1 for an onsite, seasonal role with the potential to go full-time based on performance and business needs. This position is expected to start November 30, 2026 and is ideal for someone who loves agriculture and solving problems with a smile.

As the first point of contact, you will handle orders, product questions, and account updates across phone, email, chat, and other channels.

Qualifications

• Must have a high school diploma or GED.
• Experience with agriculture, farming, or gardening is preferred.
• Proficient with basic computer tasks and multiple programs.

Responsibilities

• Handle 50+ inbound calls daily with a focus on one-call resolution.
• Provide accurate, timely responses via phone, email, chat, and other channels.
• Enter and manage orders across all platforms (phone, email, fax, mail, PO).
• Outbound phone sales campaigns.
• Support customers with order status, product information, and account updates.
• Document product feedback and customer interactions in CRM.

Skills

Multitasking

Microsoft Office

Verbal & written communication

Detail oriented

Customer-first mindset

Education

High school diploma or GED

Job description

Customer Support Specialist 1

Onsite Fairfield, ME

We're seeking a Customer Support Specialist 1 to deliver exceptional customer service to our valued commercial farmers and home gardeners. This is a seasonal role with the opportunity to go full-time depending on performance and business needs. This is an onsite role at our Fairfield, Maine location with opportunity for hybrid. This position is ideal for someone who is passionate about agriculture, thrives in a fast-paced environment, and enjoys solving problems with a smile. This position is expected to start November 30, 2026.

Position Summary:

As a Contact Center Specialist 1, you'll be the first point of contact for customers, providing professional, high-quality support across multiple channels. You'll help with everything from order entry and product questions to account updates and catalog requests. Your work will directly contribute to the success of our customers and the Johnny's Selected Seeds mission.

Compensation & Schedule:

• Starting wage: $18/hour
• Incentives: Shift differentials and performance-based bonuses available
• Schedule: Full-time, onsite in Fairfield, ME
• Schedule: Flexibility to work varied hours/days as needed

Key Responsibilities:

• Handle 50+ inbound calls daily with a focus on one-call resolution
• Provide accurate, timely responses via phone, email, chat, and other channels
• Enter and manage orders across all platforms (phone, email, fax, mail, PO)
• Outbound phone sales campaign
• Support customers with order status, product information, and account updates
• Document product feedback and customer interactions in CRM
• Manage catalog/sample requests, hold orders, and backorder communications
• Collaborate with internal teams to resolve issues and improve service
• Participate in training, buddy support, and trade show order processing
• Maintain accurate records and ensure data integrity in all systems

Education & Experience:

• High school diploma or GED required
• Prior experience or interest in agriculture, farming, or gardening preferred

Skills & Qualifications:

• Intermediate computer skills and ability to multitask across programs
• Proficiency in Microsoft Office
• Strong verbal and written communication
• Detail-oriented with excellent problem-solving skills
• Adaptable, self-directed, and able to manage multiple priorities
• Friendly, professional demeanor with a customer-first mindset

Physical Requirements:

• Ability to sit at a computer for 75% of the workday
• Lift up to 25 lbs. Bend, pull, and perform light physical tasks

Equal Opportunity Employer:

Johnny's Selected Seeds is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.