Seasonal Onsite Agricultural Support Specialist

Johnny's Selected Seeds; Waterville (ME); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Shift differentials

Performance-based bonuses

Job summary

Johnny's Selected Seeds is seeking a Customer Support Specialist 1 for an onsite role in Fairfield, Maine. This seasonal position may transition to full-time based on performance and business needs, starting November 30, 2026.

The role focuses on delivering high-quality support across channels and handling order-related inquiries. You will manage orders, assist with product information, and collaborate with teams to resolve issues, while staying customer-focused in a fast-paced environment at

Qualifications

• High school diploma or GED is required.
• Prior experience or interest in agriculture, farming, or gardening is preferred.

Responsibilities

• Handle 50+ inbound calls daily with a focus on one-call resolution.
• Provide accurate, timely responses via phone, email, chat, and other channels.
• Enter and manage orders across all platforms (phone, email, fax, mail, PO).
• Outbound phone sales campaign.
• Support customers with order status, product information, and account updates.
• Document product feedback and customer interactions in CRM.
• Manage catalog/sample requests, hold orders, and backorder communications.
• Collaborate with internal teams to resolve issues and improve service.
• Participate in training, buddy support, and trade show order processing.
• Maintain accurate records and ensure data integrity in all systems.

Skills

Communication

Multitasking

Customer service

Problem solving

Attention to detail

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office

CRM software

Job description

Johnny's Selected Seeds is seeking a Customer Support Specialist 1 for an onsite role in Fairfield, Maine. This seasonal position may transition to full-time based on performance and business needs, starting November 30, 2026.

The role focuses on delivering high-quality support across channels and handling order-related inquiries. You will manage orders, assist with product information, and collaborate with teams to resolve issues, while staying customer-focused in a fast-paced environment at