Customer Support Specialist - Rochester Hills, MI

GCG; Rochester Hills (MI); On-site; Full time

Job summary

GCG is seeking Customer Support Specialists to enhance their Automation & Factory Solutions team. This role involves managing customer inquiries, processing orders, and collaborating with sales teams to ensure a seamless customer experience. The ideal candidate should have customer service experience and proficiency in ticketing and ERP systems. GCG offers competitive pay and robust benefits, emphasizing a supportive and inclusive work environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K with employer contribution

PTO plan with company paid holidays

Qualifications

• 1+ years of Customer Service or Sales Support experience.
• Previous experience with ticketing and ERP systems preferred.

Responsibilities

• Field customer inquiries and manage orders through the ERP system.
• Collaborate with team members to ensure customer satisfaction.
• Support phone coverage and manage daily tasks.

Skills

Customer Service

Communication

Teamwork

Critical Thinking

Tools

Microsoft Office

Ticketing Systems

ERP Systems

Job description

Overview

GCG is seeking Customer Support Specialists to join our Automation & Factory Solutions team. This division of GCG supports manufacturers across the country by delivering high-quality industrial automation products and services.

As a member of our Customer Support team, you’ll play a key part in supporting both our customers and our inside and outside sales teams. By fielding customer inquires through our ticketing system, entering quotes and orders into our ERP system, sourcing product availability and pricing, and responding to customers in a timely manner, you’ll help ensure smooth, accurate transactions and a seamless customer experience.

Your work helps our sales teams stay focused on solving problems and growing relationships—while giving customers the timely support they rely on to keep their operations moving!

Hours: 8:00am-5:00pm Mon-Fri

Location: 2119 Austin Ave Rochester Hills, MI

Pay Rate: Starting at $22.50/ HR + full benefits

What you'll do

• Onboard new customers and manage daily entry of detailed wire and cable orders according to customer specifications
• Enter quotes into the ERP system
• Respond to all account manager and customer inquiries with a sense of urgency and first contact resolution
• Runs order reports and communicate with customers to manage appropriate expectations and proactively resolve problems
• Actively participate in opportunities to improve individual knowledge of the company, products, and systems
• Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
• Work toward and contributes to the success of all individual and team goals/metrics
• Support phone coverage as needed
• Perform other duties

What you'll bring

• 1+ years of Customer Service or Sales Support experience; previous experience with distribution or manufacturing preferred but not required
• Previous experience with ticketing systems and ERP systems strongly preferred
• Proficiency with the Microsoft Office suite
• Ability to work effectively under pressure in a deadline driven environment
• Professional verbal and written communication and listening skills
• Ability to communicate with a diverse population of people
• Ability to work in a team environment
• Ability to think critically and analyze issues based on data

What we offer

• Competitive hourly pay
• Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
• PTO plan with company paid holidays
• 401K with employer contribution
• An employee-centric company that values and truly appreciates our most important asset: You!

About GCG AFS

GCG Automation & Factory Solutions is dedicated to advancing the growth of automation and factory solutions across key verticals in North America. With a comprehensive product and service offering that spans the entire automation value chain, our customers trust us as a reliable partner to meet their diverse needs. Our strength lies in our deep technical expertise and specialized knowledge of the products we offer. This enables us to support customers in deploying and delivering high-quality, efficient solutions tailored to their specific requirements. Our commitment to providing an exceptional customer experience—marked by responsiveness, reliability, and personalized service—sets us apart as the supplier of choice in the industry.

GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.

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