Customer Support Specialist: Quick Help & Weekly Pay

Genesco Inc; Nashville (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Weekly Pay

Paid Training

Comprehensive Benefits Package

Job summary

A leading retail company in Nashville seeks a Customer Support Specialist I to provide exceptional service through phone, chat, and email. The role requires strong communication and problem-solving skills, proficiency in software, and the ability to thrive in a dynamic environment. Candidates should have a high school diploma and 1-2 years of customer service experience. The position offers weekly pay, paid training, and comprehensive benefits, fostering a supportive team environment.

Qualifications

• 1-2 years of customer service or retail experience preferred.
• Ability to thrive in a fast-paced, dynamic environment.
• Reliable attendance and flexibility in schedule.

Responsibilities

• Communicate with customers via phone, chat, SMS, and email.
• Foster strong customer relationships for loyalty.
• Work cross-functionally with internal teams.
• Meet individual and team performance metrics.
• Deliver outstanding service as a brand ambassador.
• Provide coaching and training to enhance performance.
• Ensure security and privacy of customer information.

Skills

Strong verbal communication skills

Strong written communication skills

Interpersonal skills

Problem-solving skills

Attention to detail

Ability to multitask

Proficiency in new software

Education

High school diploma or GED

Job description

A leading retail company in Nashville seeks a Customer Support Specialist I to provide exceptional service through phone, chat, and email. The role requires strong communication and problem-solving skills, proficiency in software, and the ability to thrive in a dynamic environment. Candidates should have a high school diploma and 1-2 years of customer service experience. The position offers weekly pay, paid training, and comprehensive benefits, fostering a supportive team environment.