Customer Support Specialist - Philippines (Remote)

PriceLabs; Illinois; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Support Specialist to join their dynamic team. This role involves being the first point of contact for customers, ensuring their issues are resolved efficiently and effectively. You will have the opportunity to work in a B2B SaaS environment, with a chance to explore various departments such as Data Science and Sales. If you are passionate about customer service and eager to make an impact, this role is the perfect starting point for your career. Join a global team that values communication and customer success, and be part of a company that is transforming the hospitality industry.

Qualifications

• 1+ years experience in a customer support role within a SaaS organization.
• Strong analytical background with a focus on problem-solving.

Responsibilities

• Taking ownership of customer issues and ensuring resolution.
• Conducting product walkthroughs and providing accurate feedback.

Skills

Customer support experience

Empathy

Problem-solving mindset

Analytical skills

Communication skills

Tools

Zohodesk

Microsoft Excel

PowerPoint

SQL

Job description

About the Role:

In the Customer Support Specialist role, you will be the first communication layer with our customers. You will wear many hats, and your work will impact the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.

If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.).

This role would include working from 4:30 a.m. PH time (2:00 a.m. IST) to 1:00 p.m. PH time (10:30 a.m. IST) any five (5) days of the week.

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Conducting product walkthrough and providing resolutions to customers' queries.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
• Providing prompt and accurate feedback to customers.
• Ensuring proper recording and closure of all issues.
• Answering questions over email, phone calls, & live video calls.
• Finding ways to go above & beyond to help customers.

About You:

• 1+ years experience in a Customer support role within a SaaS product organization.
• Empathy and patience.
• Curiosity and a problem-solving mindset.
• Previous experience at a start-up or in a customer support role.
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills.
• Experience with Databases (including SQL queries), Microsoft Excel, and PowerPoint.
• Experience working with Zohodesk or other support/service software.

How to apply for this role?

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.

Tip: Avoid using AI-generated responses. We want to hear from you!

About PriceLabs:

PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.

With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.

Every day, we price over 450,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.

In 2024, we scaled to:

• 450K+ properties syncing daily.
• 55K+ customers worldwide.
• 220+ globally remote team.
• 36% diversity.

Industry awards won:

• SaasBoomi 2021.
• The Shortyz 2020.
• The Shortyz 2023.

We continue to grow exponentially backed by a strong team to take us to the next level.

Why join PriceLabs?

• Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here).
• Work with a global team (15 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success.
• We are a freemium product, so marketing leads the charge on customer acquisition.
• We are a remote-first organization and accept work from home as the norm.

PriceLabs is an equal-opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.