Customer Support Specialist - Part Time

Acme Tools; Grand Forks (ND); On-site; USD 36,000 - 50,000; Full time

Job summary

Acme Tools in Grand Forks, ND is seeking a Customer Support Specialist to assist customers with product details, order information, and after‑sale support.

You will stay current with Acme’s product lineup, collaborate with other departments, and handle returns when needed. Prior customer service experience and strong communication are required; weekend/overtime availability expected.

Qualifications

• Prior customer service experience required.
• Strong active listening and communication skills.
• Ability to solve problems and stay organized under pressure.

Responsibilities

• Answer incoming customer calls and emails with product information and order details.
• Provide post-sale support including order status, tracking, and returns when needed.
• Collaborate with other departments and vendors to address customer inquiries.

Skills

Customer service

Active listening

Communication

Problem solving

Job description

Who We’re Looking For:

Are you a friendly, people-oriented individual who values exceptional customer care? Do you embrace \"The Golden Rule\" of kindness and enjoy assisting customers with their tools and equipment needs? If you're looking for a company that treats its team like family, offers competitive compensation, benefits, and a path for career advancement, then consider joining Acme Tools in Grand Forks, ND as a Customer Support Specialist!

About Acme Tools:

Acme Tools was founded in 1948 and continues to be a family-owned operation with locations in North Dakota, Minnesota, and Iowa, including Acme Equipment and acmetools.com. We are one of the premier retailers of tools and equipment both in-store and online, and serve contractors, woodworkers and do–it–yourselfers with a wide selection of tools and equipment from all the major manufacturers. As a family-owned operation, we are employee centric, family-friendly, community involved, and growth minded.

A DAY IN THE LIFE OF A CUSTOMER SUPPORT SPECIALIST

In this role, your primary responsibilities will include answering incoming customer calls and emails, serving as a source of information on our product features and specifications, and efficiently processing order information. You will also play a crucial role in post‑sale customer service, providing order status updates, tracking information, and facilitating returns when necessary. Collaborative communication with other departments and manufacturers to address customer inquiries and concerns is essential. Additionally, you'll be expected to stay up to date with the latest products carried by Acme Tools through team activities and vendor training, while also taking on other assigned tasks and opportunities as they arise.

Need-To-Haves:

• Prior customer service experience
• Proficient in active listening, technical skills, and problem‑solving
• Strong communication skills, punctuality, and flexibility for occasional Saturday and overtime work.

Love-To-Haves:

• Previous call center experience
• Bonus points for tool and equipment industry knowledge

Acme Tools is an equal opportunity employer.