Customer Support Specialist – Onboarding & VIP Support (Onsite Perks)

PostcardMania; Clearwater (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Short- and Long-Term Disability

Accident & Critical Illness coverage

Paid vacation

6 paid holidays

On-site yoga

Chiropractor visits

Job summary

PostcardMania is seeking a Customer Support Specialist in Clearwater, FL to ensure every client receives clear, timely support and onboarding assistance for PCM Nurture and storefront/API products. This in-office, full-time role emphasizes delivering actionable guidance and rapid issue resolution to drive product adoption.

You’ll work across live chat, email, and phone, helping customers maximize platform usage and achieve tangible results.

Qualifications

• 2-5 years experience in Customer Service required.
• Strong computer skills and ability to learn new software quickly.
• Professional verbal and written communication skills.
• Ability to type at least 40 WPM with accuracy.
• Fast learner with a detail-oriented mindset.
• Basic knowledge of Microsoft programs (Outlook, Excel).
• Positive, team-oriented outlook and willingness to help others.
• Reliable, responsible, and organized—our customers and team are counting on you.

Responsibilities

• Handle onboarding and support for PCM Nurture and storefront/API products with full training provided.
• Deliver clear instructions, follow-ups, and troubleshooting via live chat, email, and phone.
• Guide new users through onboarding steps, including account setup and data imports.
• Respond to client inquiries, resolve technical or process-related questions, and help customers maximize platform usage.
• Manage VIP accounts with care and urgency.
• Document recurring customer pain points and suggestions to supervisors.

Skills

Customer service

Typing 40 WPM

Communication

Multitasking

Tools

Microsoft Outlook

Excel

CRM systems

Job description

PostcardMania is seeking a Customer Support Specialist in Clearwater, FL to ensure every client receives clear, timely support and onboarding assistance for PCM Nurture and storefront/API products. This in-office, full-time role emphasizes delivering actionable guidance and rapid issue resolution to drive product adoption.

You’ll work across live chat, email, and phone, helping customers maximize platform usage and achieve tangible results.