Customer Support Specialist – North America

MyQ, spol. s r.o.; Nederland (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

MyQ, spol. s r.o. is seeking a Customer Support Specialist for North America to deliver outstanding technical support to partners across the Americas.

You will handle technical requests, coordinate with the MyQ America team, and provide remote assistance and installations in customer environments. The role includes preparing documentation, certifying partners, and contributing to continuous technical development of the MyQ America team.

Qualifications

• Experience providing technical support to partners or customers.
• Ability to diagnose and troubleshoot technical issues.
• Familiarity with remote assistance and installation workflows.

Responsibilities

• Provide pre-sales and post-sales technical support to partners in the Americas.
• Coordinate with MyQ America team members to resolve technical requests.
• Offer remote assistance and manage installations in customer environments.
• Prepare technical documentation and knowledge base articles.
• Certify and train partners in the North American market.

Skills

Customer support

Technical support

Pre-sales support

Job description

Customer Support Specialist – North America

We're looking for aCustomer Support Specialistin North America to join our team and play akey role in delivering outstanding technical support to our partners in the Americas.

Key responsibilities include:

• Provide pre-sales and post-sales technical support to our partners in the Americas.
• Handle technical requests promptly, coordinating with relevant MyQ America team members.
• Offer remote assistance to partners and their customers.
• Manage installations of MyQ products in partner and customer environments.
• Participate in tender management and prepare related documentation.
• Verify and enhance the technical knowledge of MyQ products among our partners.
• Simulate customer environments to troubleshoot MyQ-related issues.
• Prepare technical documentation, including manuals, product brochures, and knowledge base articles.
• Certify and train partners in the North American market.
• Support the continuous technical development of the MyQ America team.
• Perform other duties as assigned by top management.

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