Customer Support Specialist - Kyle, TX

Matheson Tri-Gas Inc.; Kyle (TX); On-site; USD 37,000 - 40,000; Full time

Job summary

Matheson Tri-Gas Inc. in Kyle, TX is seeking a customer service and inventory specialist to manage inventory planning, forecasting, and ordering of cylinder packages to ensure smooth material flow to end customers.

You will generate transfer orders, coordinate with cross-functional teams, provide weekly inventory reports for major accounts, and support ISO 9001:2015 documentation and quality procedures. This on-site role requires strong analytical and communication skills.

Qualifications

• Bachelor’s Degree in Business, Management or related field preferred.
• 5+ years of experience in Customer Service or Inventory Management.
• Strong knowledge of production operations and Quality System Procedures.
• Proficiency with ERP tools and MS Office Suite including Excel.
• Excellent verbal and written communication skills.

Responsibilities

• Generate transfer orders based on customer forecasts, inventory levels, and lead times.
• Lead cross-functional teams to ensure timely deliveries.
• Coordinate emergency situations with major accounts, Emergency Response Team and Safety.
• Provide weekly inventory reports for major accounts.
• Attend weekly Production Meetings.
• Maintain all documentation requirements for ISO 9001:2015 certification.
• Handle day to day and escalated customer inquiries and complaints with professionalism.

Skills

Communication

Planning & Scheduling

Root Cause Analysis

5S Principles

Lean Methodology

Education

Bachelors in Business

Tools

ERP Systems

MS Office Suite

MS Excel

Job description

JOB SUMMARY

Perform various functions which primarily involves inventoryplanning, forecasting, and ordering cylinder packages to ensure a smoothmaterial flow to the end customer.

EssentialFunctions:

Order placement and management:
Generate transfer orders based on customer forecasts, current inventory levels, and established lead times
Work with cross-functional teams, taking the lead to ensure timely deliveries
Coordinate emergency situations with major accounts, Emergency Response Team and Matheson Safety

Personnel:

Provide weekly inventory reports for major accounts
Attend weekly Production Meetings
Adhere to all Quality System Policies and Procedures

Customer interaction:

Handle day to day and escalated customer inquiries and complaints with professionalism and efficiency
Ensure prompt resolution of customer issues to maintain a high level of customer satisfaction
Team collaboration:
Collaborate with other departments to address customer needs and concerns

Documentation:

Maintain comprehensive and accurate records of customer interactions
Track customer inquiries and complaints, maintaining records until resolution
Maintain all documentation requirements for Site ISO 9001:2015 certification

Safety:

Keep work area clean and orderly, follows all company procedures and safety policies
Track customer inquiries and complaints maintaining records until resolution
Actively participate in Daily Toolbox Talk

Required for All Jobs

• Performsother duties as assigned
• Complieswith all policies and standards

QUALIFICATIONS

Education

Bachelor’s Degree in Business, Management or related fieldis preferred

Work Experience

5 plus years of experience in Customer Service or InventoryManagement is required

Knowledge, Skills and Abilities:

Solid understanding of production operations, Quality SystemProcedures and SOP’s, and a good understanding of continuous improvement/LEANmethods.
Proficient with ERP (Enterprise Resource Planning) tools.Have advanced knowledge of MS Office Suite, including MS Excel.
Strong verbal and written communication skills
Planning/Scheduling experience preferred
Root Cause Analysis Techniques
5s Principles

Physical Demands:

Stationary Position/Seated - Constantly
Transport/Lifting - Frequently
Transport/Carrying- Frequently
Exerting Force/Pushing - Rarely
Exerting Force/Pulling - Rarely
Ascend/Descend - Rarely
Balancing - Rarely
Position Self/Stooping - Rarely
Position Self/Kneeling - Rarely
Position Self/Crouching - Rarely
Reaching - Occasionally
Handling - Occasionally
Grasping - Rarely
Feeling - Rarely
Communicate/Talking - Constantly
Communicate/Hearing - Constantly
Repetitive Motions - Constantly
Coordination - Constantly

TravelRequirements

Estimated Amount N/A

Pay Range $27.00 to $29.00 per hour

The Company is an Equal OpportunityEmployer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability or protectedveteran status. EOE AAM/F/VET/Disability